cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

I have an internet connection but my TV TELLS ME IT IS NOT CONNECTED

davsamp
Newbie
Private Message TalkTalk
Message 2 of 2

I THINK I MIGHT NEED A NEW ROUTER WHICH WAS ORIGINALLY SUPPLIED BY THE POST OFFICE BEFORE THE PROVIDER WAS TAKEN OVER BY SHELL ENERY AND NOW TALK TALK. 

I CAN CONNECT TO THE INTERNET FINE ON MY PC BUT MY TELEVISION TELLS ME I AM NOT IN FACT CONNECTED AND NOTHING I DO SEEMS TO RESOLVE THE ISSUE. TH TV SHOWS I AM NOT CONNECTED BUT IT IS SHOWING A MAC CONNECTION WHEREAS MY CONNECTION IS IN FACT POST_OFFICE_3D09_ SG ON THE BACK OF MY ROUTER BUT I CANNOT GET CHANGE THIS EVEN IF I DO A CHECK. MY ROUTERIS SEVEAL YEARS OLD SO MAY NEED REPLACING. CAN YOU HELP PLEASE?

0 Likes
1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

@davsamp, writing all in upper case is actually very tough on the eyes, as well as being considered "shouting" in public forum communications, so it's really best to use normal settings for your posts.

 

Staff will not be back on here before Friday. 

 

There is some technical support available on 03451 720088 and Chat - see their opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

However, for all Shell Migration customers, staff usually refer the issue to the Shell Migration team.

 

You could ask to speak to them, but they are also not likely to be available before Friday. 

 

Gliwmaeden2, a fellow customer.