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Broadband help

For queries about your TalkTalk broadband service.

PS5 won’t connect to the internet

Shellbelle2211
Visitor
Private Message TalkTalk

on ‎13-04-2026 08:37 PM

Message 3 of 3

Hi there, I’d be grateful if anyone can please help! 
My son has come back from his Dad’s and his PS5 won’t connect to my talktalk broadband. I changed some security settings last week after I found he could access stuff he shouldn’t on his phone and this seems to have affected him being able to connect his PS5. I have changed the settings back to ‘off’ temporarily to see if he can now connect but it still won’t connect. I can’t get through to a real person at talktalk! Can anyone please help? Thank you 🙏 

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fr8ys
Community Star
Private Message TalkTalk

on ‎14-04-2026 09:42 AM

Message 1 of 3

Hi,

 

Found this advice by doing a google search.

 

Hope it helps.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Divsec
Community Star
Private Message TalkTalk

on ‎13-04-2026 08:47 PM

Message 2 of 3

Hi @Shellbelle2211 is he still trying to access using dad's WiFi rather than yours? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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