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Broadband help

For queries about your TalkTalk broadband service.

SG4K100208 firmware and VDSL reconnections

Chris1012
Conversation Starter
Private Message TalkTalk

3 hours ago

Message 4 of 4

My router updated to firmware version SG4K100208 several days ago. Since then the VDSL connection has reset EVERY night around 1-2am (the quoted connection time is never more than 24 hours). As mentioned by others, the router log has been wiped and remains empty, hence I have no details to post regarding the nightly reconnection. Prior to the firmware update the VDSL connection had been stable for ~6 months (although from May to August 2024 I did have hundreds of VDSL dropouts and FIVE engineer visits, so I am somewhat sensitive to the VDSL dropping out!). Are the nightly VDSL dropouts another fault in the new firmware or is something more serious going on?

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Chris1012

2 hours ago

Message 1 of 4

Hi

 

OK, monitor and do let us know if anything happens.

 

Regards,

Karl. 

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Chris1012
Conversation Starter
Private Message TalkTalk
In response to Karl-TalkTalk

2 hours ago

Message 2 of 4

Hi Karl,

 

Thanks, I can confirm the router is back on SG4K100206. From Aug 2024 to March 2025 the connection time was typically 30-60 days, since the update to SG4K100208 it has been less than 24 hours. I will post back here should the connection continue to drop frequently.

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Karl-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 3 of 4

Hi

 

We can roll back the firmware to 206 and see if the drops keep happening.

 

I'll roll this back now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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