poor connection due to roblox

[Sicog]

I have frequent problems with my connection speed.I am a fair way from my nearest exchage on copper wires due to rural location.It seems that a period of slow connectivity really messes my connection up.Have been talking to support about 8 times and even had an engineer out once or twice.It seems to kick off when my son, who is a keen gamer,coonects to the roblox servers.Then the ping starts increasing and fluctuating eventually causing disconnects.Often a router reboot helps for a bit but not always.Doesn`t seem to be any other servers to use and not sure roblox will help.Any ideas or similar experiences anyone ?

[Chris-TalkTalk]

Hi Sicog,

I've booked the engineer for July 10 2023, AM as requested - please let us know how you get on

Chris

[Chris-TalkTalk]

Hi Sicog,

I've sent you a PM

Chris

[Karl-TalkTalk]

Hi

I've sent you a PM to start the process.

Karl.

[Sicog]

Ignore my last post,I have connected via test socket and the figures are the same.I am happy to have an engineer visit

[Sicog]

Haven`t tried the new router in the test socket.Its a mk4 5c, do I take face plate off, and plug router in ?

The phone goes into a different socket can I eave that alone ?

But yes happy to have engineer come

[Sicog]

Haven`t tried the new router in the test socket.Its a Mk4 5c, do I take the face plate off,plug router into broadband socket ?

The phone plugs in somewhere else can I leave that alone or does it need a filter ?

[Chris-TalkTalk]

OK thanks. If you've tested at the test socket with a different router then we can arrange an engineer visit to investigate further. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Sicog]

on an ethernet cable 7.8 if roblox is running , 20 if its not !

[Chris-TalkTalk]

Thanks for trying that. Are you seeing these speeds on a device connected to your router by Ethernet cable or wifi?

Chris

[Sicog]

Hi, I have done that .Download speed is still only about 6  😞

[Chris-TalkTalk]

Hi Sicog,

Line test is passing, sync speed is 22.2Mbps. Error count has been fine over the last few days but I can only see up to around 4am today currently

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and monitor to see there's any improvement

Chris

[Sicog]

Hi, my connection is poor today, download speed less than 6, latency fluctuating upto 1s.

[Michelle-TalkTalk]

Hi,

Ok, as the new router has been connected for a few days we will continue to monitor the connection stats as it can take a few days for DLM to stabilise and make changes to the speed and stability. We'll re-check in the morning and will post an update.

Thanks

[Sicog]

No

[Michelle-TalkTalk]

Hi,

Thanks for confirming. I've re-checked the connection stats now and I can see 2 re-connections over the last 2 days. Has the router been rebooted at all?

Thanks

[Sicog]

No it doesn`t affect mine ,he may notice a little bit of lag when it is at its worst.Are you seeing the number of disconnects my connection monitor shows ?

[Michelle-TalkTalk]

Hello,

Thanks, does this affect the performance of your connection at the same time or just your sons connection?

Thanks

[Sicog]

Yes , the latency is stable until he starts  connects to roblox.I think it usually settles again once he is off it.

[Michelle-TalkTalk]

Morning,

Can I just confirm, do you mean that the latency is still fluctuating at the moment since your last post?

Thanks

[Sicog]

Here is my sons connection log over the past few months as recorded by google chrome.He is on an ethernet cable to the modem,I have the same extension on my pc and the 2 logs don`t always match up so I am unsure of its validity . .The new modem was installed on 30/6/23 about 10am. Do you keep some sort of record of my connection ?