poor connection due to roblox

[Sicog]

I have frequent problems with my connection speed.I am a fair way from my nearest exchage on copper wires due to rural location.It seems that a period of slow connectivity really messes my connection up.Have been talking to support about 8 times and even had an engineer out once or twice.It seems to kick off when my son, who is a keen gamer,coonects to the roblox servers.Then the ping starts increasing and fluctuating eventually causing disconnects.Often a router reboot helps for a bit but not always.Doesn`t seem to be any other servers to use and not sure roblox will help.Any ideas or similar experiences anyone ?

[Sicog]

As soon as he connects to roblox the latency start to fluctuate up to 300-1000 ms ,then back to normal.

So far it hasn`t slowed our connection but I am sure it will eventually !

Do I now return the old router ?

[Debbie-TalkTalk]

Hi Sicog

Thank you 🙂

Debbie

[Sicog]

Yes it’s arrived and working fine,,I will update you when my son connects to Roblox this afternoon !

[Debbie-TalkTalk]

Hi Sicog

Ok, you should hopefully receive this by tomorrow.

Thanks

[Sicog]

Hi Debbie

No not yet.

[Debbie-TalkTalk]

Hi Sicog

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Sicog

No problem 🙂

Debbie

[Sicog]

Thank you .

[Debbie-TalkTalk]

Hi Sicog

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

[Sicog]

No we have never had a different router.Please send one and we will try it,then contact you ?

[Anonymous]

Hello,

Ok, thanks for confirming. Have you recently tested with a different router? If not then we can send a replacement router for testing purposes to rule this out. We would also send a router returns bag so that one of the routers can be returned.

Thanks

[Sicog]

Phone line is fine.Master socket is Mk4 5c , test socket is behind front plate.Been tested repeatedly previously and no fault found.

[Anonymous]

Morning,

I'm sorry for the delay in getting back to you. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped and I can see a few re-connections on the line which can affect the performance and speed of the connection. Is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

[Sicog]

Info now added.

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

Staff will need you to complete your community forum profile details, @Sicog.

Please go via your avatar/name; settings. Add your landline number in Personal Information. SAVE CHANGES. 

Staff reply during the day, Monday to Friday.