VPN Issues

[Binx_y]

Hi, 

As with a few people, I'm having issues with my VPN that has stopped working. 

Solved: VPN issue - TalkTalk Help & Support

Solved: VPN connection issue - TalkTalk Help & Support

Can you please run the update on my router to fix this. 

TalkTalk Wi-Fi Hub

router: SG4K100136

[Debbie-TalkTalk]

Hi Binx_y

Thanks for your reply.

Your router has the correct firmware that should resolve the VPN issue.

I have also completed a line test which is clear. Would you like me to send a replacement router for testing?

[Binx_y]

Hi @Debbie-TalkTalk  apologies I should've been clearer. 

pre-update in July to the firmware: wifi was stable however in May my vpn had suddenly stopped working.

post-update in July to the firmware: wifi is slower, connection is unstable (orange light flashing on router), vpn has still not connected.

[Debbie-TalkTalk]

Hi Binx_y

Apologies for this. 

Just to confirm, is this only affecting the VPN connection?

[Skynet_TX]

Hi @Binx_y,

The support team here on the community probably won't be around until Monday now. When you have been losing connection what has the LED been doing on the router, does it remain solid white, or does it do something else ?

[Binx_y]

Hi @Chris-TalkTalk , the update has unfortunately not resolved the issue. 

Since the update my connection has been much slower and I've have been losing connection.  Can you please take a look?

thank you for your help so far. 

[Chris-TalkTalk]

OK thanks for letting me know. Please let us know how you get on

Chris

[Binx_y]

Hi @Chris-TalkTalk  it doesn't see to have resolved the issue when I log on. I'm going to ask our IT support to run some tests now that the firmware has been updated. 

Thanks, 

[Chris-TalkTalk]

Hi Binx_y,

It looks as though the firmware update has completed now, is everything OK at your end?

Chris

[Chris-TalkTalk]

Great, thanks, I'll update your firmware now, it should complete within 15 minutes, please don't switch off your router

Chris

[Binx_y]

@Chris-TalkTalk 

5543

[Chris-TalkTalk]

Hi Binx,

Apologies for the delay, could you just confirm the last 4 digits of the router serial number and I'll run the update for you

Chris

[Binx_y]

@Chris-TalkTalk  yes please, can you please run the update. 

thanks

[Chris-TalkTalk]

Hi Binx_y,

Do you want me to update your firmware now?

Chris

[Binx_y]

Hi @Skynet_TX 

It's built in Windows 10

[Chris-TalkTalk]

Hi Blinx_y,

Would you like me to run he firmware update now, it can take up to 15 minutes to complete?

Chris

[Skynet_TX]

Hi @Binx_y,

When the support team here are back tomorrow they should be able to update your firmware version to one that has better compatibility for VPN connectivity.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?