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VPN issue

Truck50
First Timer
Message 16 of 16

Hi everyone,

 

Similar to many other posts, e.g.: 

https://community.talktalk.co.uk/t5/Fibre/Work-VPN-access-blocked-with-new-TalkTalk-fibre/td-p/28777...

and this: https://community.talktalk.co.uk/t5/Broadband/VPN-stopped-working-with-Sagemcom-SG4K100136/m-p/28803... 

 

Been using this PC and Router combination to access my companies VPN for a long time working from home. Seems to have stopped working in the last 2 days. VPN is standard profile through Windows. Other TalkTalk customers in my company seem to be having the same issue.

 

It appears that a small change in the Firmware is required to re-allow VPN connections.

Please can someone update the Firmware as needed.

 

Thanks

15 REPLIES 15

Message 1 of 16

Hi MisterDiPY

 

I will post on your topic on the Community.

 

Thanks

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Skynet_TX
Community Star
Message 2 of 16

@MisterDiPY The support team here will be able to help you on the new topic that you have now created

0 Likes

MisterDiPY
First Timer
Message 3 of 16

Hey Debbie, I have updated my profile with our landline number. Are you able to change our firmware version so that we can use PPTP VPN please? We are struggling to get this resolved via the phone support.

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Message 4 of 16
0 Likes

Message 5 of 16

Done, thank you.

0 Likes

Message 6 of 16

Hello,

 

Please can you create your own topic and we'd be happy to take a look at this for you.

 

Thanks

 

0 Likes

Message 7 of 16

Can you please fix this  for me, I have been having issues recently too after 2 years of none. Other people can still access the work VPN fine but I can't anymore.

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Message 8 of 16

@Debbie-TalkTalk  I have been getting the same problem with my VPN. Can a firmware update please be applied to my router also? Many thanks

 

Message 9 of 16

Hi Truck50

 

That's great, thanks for letting us know 🙂

 

Debbie

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Message 10 of 16

That's fixed it.
Very quick! Thank you very much!

Message 11 of 16

Hi Truck50

 

Thank you. I've now updated your firmware, please can you retest?

 

Debbie

Message 12 of 16

Yes, please can you update.

As soon as possible, when you're ready, would be fantastic.

Message 13 of 16

Hi Truck50

 

Thank you. I will need to make a change to your router firmware. Would it be ok if I update the firmware this morning?

 

We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.

 

Thanks

Message 14 of 16

Thank you, I have now updated.
Please contact me as needed, but if you're able to update the firmware that'd be great.

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Michelle-TalkTalk
Support Team
Message 15 of 16

Hello,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks