VPN issue

[Truck50]

Hi everyone,

Similar to many other posts, e.g.: 

https://community.talktalk.co.uk/t5/Fibre/Work-VPN-access-blocked-with-new-TalkTalk-fibre/td-p/28777...

and this: https://community.talktalk.co.uk/t5/Broadband/VPN-stopped-working-with-Sagemcom-SG4K100136/m-p/28803... 

Been using this PC and Router combination to access my companies VPN for a long time working from home. Seems to have stopped working in the last 2 days. VPN is standard profile through Windows. Other TalkTalk customers in my company seem to be having the same issue.

It appears that a small change in the Firmware is required to re-allow VPN connections.

Please can someone update the Firmware as needed.

Thanks

[Michelle-TalkTalk]

Hello,

As advised, please can you create your own topic and we'd be happy to take a look at this for you.

Thanks

[ferguson]

@JSCL24 As ever, please start your own topic, complete your community profile and the support team will be happy to help. Bear in mind that you are unlikely to get a response before next week now. 

[JSCL24]

@Debbie-TalkTalk @Chris-TalkTalk  i've been having the same issue connecting a VPN, it conflicts with my router (i've even had to ask my work to change my laptop and it hasn't solved the issue). Spent hours on the phone with IT who can't solve it. 

[JSCL24]

Hello my VPN is having the same issues. I have tried separating SSID's, assigning IP addresses, resetting the router, clearing the network, and had my company IT looking at it for days. Please could someone take a look @Debbie-TalkTalk @Chris-TalkTalk 

[Debbie-TalkTalk]

@jamesluckett

I will take a look at your topic now.

Thanks

Debbie

[ferguson]

@jamesluckett If you start your own topic and complete your community profile then the support team will be happy to help. 

[jamesluckett]

Chris,

Can you help because I am getting incredibly frustrated with your technical support team. I cannot connect to my work VPN but it will work with other providers and through a mobile phone hotspot connection. I have had two routers now and neither works and the technical support team are not helping. Please HELP!!

[Chris-TalkTalk]

Hi NickBaily111,

As Gliwmaeden2 has asked, can you please update your profile and start your own thread and we'll be happy to look into this for you

Chris

[Gliwmaeden2]

The community forum profile is not yet showing as completed, @NickBailey111.

Check again, especially that you have added your Talktalk landline number  / account number and click on SAVE CHANGES if using "personal information" rather than "profile wizard "

[NickBailey111]

Done.

[Gliwmaeden2]

Wherever you seek support, @NickBailey111, staff need to identify your account. 

To complete your community forum profile details, please go via your avatar/name; settings; launch profile wizard. 

To post your own topic, return to the message board and click on start a topic. 

Staff only reply to the original poster. It is better to familiarise yourself with the forum guidelines  - staff are great at offering solutions. 

[NickBailey111]

i dont understand. join this do that. This seems very over complicated. I'll just call talk talk and wait in line like all the other mugs. ☹️☹️☹️

[Gliwmaeden2]

1. See the earliest reply re completing your community forum profile details. 

2. See previous guidance: start your own thread, @NickBailey111.

[Karl-TalkTalk]

Hi
 

If you start your own thread (new message), we’d love to help.
 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
 

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[NickBailey111]

Hi,

I have discovered that i have the same issue as others today trying to use my work VPN. How do i go about getting it fixed?

[Debbie-TalkTalk]

Hi Adam

I will take a look at your topic on your thread now.

Thanks

[AJD_1987]

Hi There,

I've started a new job and found that my router doesn't support the VPN client my workplace is using (Cryptek). 

Much like others I'm aware there is a firmware fix for the issue, could this be rolled out to my router so I can work? 

Kind regards,

Adam 

[Debbie-TalkTalk]

Hi MisterDiPY

I will post on your topic on the Community.

Thanks

[Skynet_TX]

@MisterDiPY The support team here will be able to help you on the new topic that you have now created

[MisterDiPY]

Hey Debbie, I have updated my profile with our landline number. Are you able to change our firmware version so that we can use PPTP VPN please? We are struggling to get this resolved via the phone support.