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Broadband help

For queries about your TalkTalk broadband service.

Password not working on the new router

nickjonesjones
First Timer
Private Message
Message 3 of 3

Well 1st day and cant get into my new router to see if its on 2.4 or 5hz!! used 192.168.1.1 to open the router setting and using the admin and router password OR the wifi and wifi password it still says wrong login info!!! Yes im using CAPS etc and case sensitive ... any ideas.. reset it 5 times , turned on/off etc!! nothing helps ...  

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

Which router do you have? For most recent Hubs the unique ROUTER password, which is what you need here, is on the label behind the pull up tab on the back, following the standard username which is admin. Both of which are below the WiFi network details. 

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