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email support

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Changes to email

seedtesta
First Timer
Private Message
Message 3 of 3

Good evening,

Since the latest update to the email format, the 'move' option no longer works. When I click the icon the drop down box will not now open to show the options of files to move to. At the moment I am able to 'grab and drop' but this is not as convenient, plus it's a little annoying to have a button there that now does nothing! Grateful for any suggestions that may offer a simple solution. (I have been advised to "perform a clear cache" but I do not wish to have to try to select and delete files unnecessarily.

Many thanks,

David

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2 REPLIES 2

Gondola
Community Star
Private Message TalkTalk
Message 1 of 3

Hi seedtesta 

 

Did you get the Move icon to work?

I appreciate your time to let me know. Thank you.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

Gondola
Community Star
Private Message TalkTalk
Message 2 of 3

How to Move or Copy mail messagesHow to Move or Copy mail messages

 

Do you see the Move icon in the Toolbar after selecting one or more mail messages from a folder List?

 

Move iconMove icon

 

  • Select the mail messages to move via the tick boxes
  • Select the Move icon in the toolbar
    The folder list will appear in a modal
  • Select the folder to move the selected mail messages to
  • Select the blue Move button

Does that work for you?

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution