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email support

Ask us about your TalkTalk email account and Webmail.

New email settings

JohnBroughall
First Timer
Private Message
Private Message

Message 3 of 3

Hi  I am going around in circles.

 

I have updated the settings as requested.

 

When I confirm, it says there is an error so re-try.  It is driving me mad.

 

Have I done it right ?  ?

 

John Broughall

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2 REPLIES 2

Gondola
Community Star
Private Message TalkTalk
Message 1 of 3

Welcome to the journey on Community. Do you think you could sign back in and carry on. No going in circles and not as zig-zaggy as The Stelvio pass but worth navigating for the end result.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

Gondola
Community Star
Private Message TalkTalk
Message 2 of 3

Hi John

 

I've removed the attachment for the security of your personal data.  And no you haven't quite got the Outlook settings right as you need to tick the box for My outgoing (SMTP) server requires authentication. But even then the app will not authenticate a connection because device access has been withdrawn as per the notification from TalkTalk.

 

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

 

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

 

Select here: Sign in to TalkTalk Mail

 

Enter your full TalkTalk Mail email address and password, select Sign in.

 

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

 

So other than Outlook that needs the outgoing authentication tick box ticking are there any other access methods you are using?

 

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

 

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

 

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

 

Select here:
TalkTalk Mail Support

 

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution