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Not Receiving Emails From Etsy

PippaE
First Timer
Private Message
Message 4 of 4

Has anyone else had problems receiving etsy emails sent to a talktalk email address? I have tested sending emails to the address from other sources, and i have also received emails sent to the address from the etsy support team, but automated emails sent from etsy related to activity on my etsy account (sales, setting changes, etc) are not getting through at all, not even to my spam folder.

 

Any suggestions on how to proceed?

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3 REPLIES 3

Message 1 of 4

Hi PippaE, I've checked all those email addresses and there's nothing showing as rejected within the last 7 days. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 4

Done. No filters. Emails sent from places other than Etsy are received ok.

 

Thank you.

Gondola
Community Star
Private Message TalkTalk
Message 3 of 4

Put your email address and etsy's sending email address, if you know it, into your Community profile private notes.

 

Check, using a desktop browser, that in TalkTalk Mail webmail there are no filter rules defined.

 

Wait for TalkTalk Support next week to check for network blocking.

GondolaCommunity Star 2017-2024

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