Low download speeds, high latency, 10 second dropouts

[bradleytt]

Hi there - please can you assist me?

I have been experiencing high latency (and 12ms~ of jitter), some packet loss (1-2%), low download speeds (12Mb/s~) (upload is as expected) and regular dropouts/disconnects of about 5-10 seconds each.

The low speeds/high latency are new, the dropouts have been going on for many months.

I have tried the following :

• Plugged directly into test socket

• Using TT router rather than my own

• Replaced cable from router to test socket

• Replaced filter at test socket

• Disconnected all devices apart from my PC

It happens on both wired and wireless, it feels like there is congestion/contention. I have set up a Think Broadband BQM to provide a picture to see if it happens only at peak times, I will share once it has been running for a while.

Please could someone take a look?

Many Thanks,

Bradley

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Would it be possible to run a few more wired speed tests at different times of the day using the TalkTalk Speed Tester so we can see how the speeds compare please?

Thanks