Return unwanted devices

[silvergirl]

Hi, I am now connected to Full Fibre and no longer need to keep spare devices that I have had in the past. Please could you send me the correct bags and labels to return them? I have the following:

3 routers in long boxes, 1 HG633 in a smaller box, 3 extenders in small boxes and various loose cables, plugs and filters.

Many thanks, Silvergirl

[Debbie-TalkTalk]

Hi @silvergirl 

No problem 🙂

Just ordered this for you now.

Debbie

[silvergirl]

I will still need just one more bag and then I will be done! Thanks for your help.

[Debbie-TalkTalk]

Hi silvergirl

Ahh great 🙂

Thanks for letting me know 🙂

[silvergirl]

I have the returns bag! I will parcel it up this afternoon and send it off very soon.

[Debbie-TalkTalk]

Hi silvergirl

Ok thank you.

Debbie

[silvergirl]

Nothing yet but the first one did take ages. I will let you know when I have it.

[Debbie-TalkTalk]

Morning silvergirl

Has the second returns bag arrived?

[silvergirl]

Good morning! No it hasn't but I would expect it to take a while again. My post isn't delivered until quite late in the day now so I don't yet know if it will come today.

[Debbie-TalkTalk]

Hi silvergirl

Has the 2nd returns bag arrived?

[Debbie-TalkTalk]

Good morning silvergirl

I'm so glad that this has finally arrived. I'm sorry it took so long.

I will order another now (sorry it wont let me order more than one at a time)

[silvergirl]

Good morning Debbie,

I received a bag and label on Saturday and I will be sending the first parcel back this morning. I estimate I will need at least another 2 bags as they are not very big.

Thanks, Silvergirl

[Debbie-TalkTalk]

Hi silvergirl

Apologies for this. I will let you know as soon as they come back to me with an update.

Thanks again.

[silvergirl]

No post yesterday so thank you.

[Debbie-TalkTalk]

Hi silvergirl

I have now escalated this to our warehouse team to investigate why the returns bag hasn't arrived yet. I've asked them to send this out ASAP.

Thanks

[Debbie-TalkTalk]

Morning silvergirl

I did thank you 🙂 I hope you did too.

If the returns bag hasn't arrived by this afternoon then I will escalate this to our warehouse team, apologies again for the delays.

[silvergirl]

Hi Debbie. I hope you had a good weekend. Nothing has arrived yet but post today probably won’t be until late this afternoon.

[Debbie-TalkTalk]

Hi silvergirl

Did the returns bag arrive over the weekend?

[Debbie-TalkTalk]

Hi silvergirl

Ah ok. I will check in again with you on Tuesday.

Thanks again.

Debbie

[silvergirl]

Hi Debbie.
No, I haven’t received a bag yet. Maybe today? I will let you know.

[Debbie-TalkTalk]

Hi @silvergirl 

Did you receive the returns bag?

Just checking how much you were able to fit in the one bag and if you need me to send another one?

Thanks