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Home Phone

Get help with your TalkTalk landline and calling features.

Move incoming phone line

helfloss66
First Timer
Private Message
Message 3 of 3

I need to change where the  incoming phone/broadband line comes into my house. Do I contact talktalk or openreach to sort this 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi helfloss66

 

Just to confirm, do you need to relocate the master socket?

 

Engineer charges - TalkTalk Help & Support

 

Openreach engineers can install and replace main phone sockets if requested. This is chargeable at £128.40.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It's cheaper to go through Talktalk, @helfloss66.

 

This page lists the charge, under an Openreach engineer's visit through Talktalk: £128.40.

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

Staff will be able to help you fix this up during the day (they are on here Monday to Friday).

 

They will need to identify your account, so you should add your Talktalk landline number to your community forum profile details. 

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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