There are Companies that provide a selection of High-Cost numbers to “Connect” to well-known organisations' for example the RAC, DVLA or HMRC. The numbers provided typically start with 084/087 and 09 Numbers. These numbers can have very high charges. These “Call Connection” or “Signposting” services charge High Rates for calls that would otherwise be Inclusive or Free had the numbers been obtained from the organisations' official website.
Although some may consider this a scam, Call Connection services are not illegal and are closely regulated by the Phone-Paid Services Authority (PSA) and must operate in line with specific conditions set out by the PSA.
The question you need to ask is would you pay a Premium Rate Charge if you knew the call could be made at a fraction of the cost, or for free?
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options