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Change your payment date

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When you join TalkTalk, we'll provide you with a bill date and a payment due date. You need to clear your balance by the payment due date or it will be considered overdue. If you set up a Direct Debit or recurring card payment online in My Account, your balance will be paid automatically.

 

Be aware: We'll always try to collect your payment at a similar time each month however the date your payment is collected may vary by a few days. Your monthly bill will always display the date your payment is due. 

Your payment due date appears on your monthly bill. You can also find it in My Account on the Change payment due date page under Bills and payments.

 

Absolutely. If you’d prefer your payment to come out on a different date each month, follow these steps: 

  1. Log in to My Account
  2. Hover over Bills and Payments and select Change payment due date
  3. Select one of the available dates and click Change payment due date
  4. Select Confirm to change your date
  5. A confirmation message will be displayed with your new payment due date. This will also be confirmed to you in writing

You can only change your payment due date every three months. If you try to change it again within this time period, you’ll get a notification letting you know that it’s not possible.

 

Yes. When you change your payment date, it will also change your billing period, making your next bill a bit larger or smaller than usual.

 

Remember, to change your payment due date you must:

  • Have not changed your payment due date in the last three months
  • Have a live TalkTalk service. If you’re waiting to go live, you can track your order online
  • If you have a current unpaid bill, please be advised that the payment will still be taken from your bank account as per the payment due date specified on that bill. Your requested new payment due date will be applicable from the next bill.

 

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