We'll send your bill around the same date each month and it will show your payment due date. It's important you pay your balance by the payment due date or it will be considered overdue.
After you've paid your first bill, you can change your payment due date in My Account to one that works better for you. It's a good idea to choose a date when you know you'll have the funds available.
Important: Your payment will be taken on or immediately after your payment due date. Please take this into consideration when choosing a new date. Your billing period will also change when you choose a new payment due date, which may make your next bill a bit more or less than usual.
Your payment due date is on your monthly bill. You can also find it in My Account under Bills and payments. If you have a Direct Debit or recurring card payment set up, your balance will be paid automatically on your due date.
Your payment due date can be changed:
It's really easy to change your payment due date. If you’d prefer your payment to come out on a different date each month, follow these steps:
When you change your payment due date, your billing period will change too, so your next bill may be a slightly larger or smaller than usual. If you have a current unpaid bill, the payment will still be taken as per the payment due date on that bill. Your new payment due date will take effect from your next bill.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options