When you join TalkTalk, we'll provide you with a bill date and a payment due date. You need to clear your balance by the payment due date or it will be considered overdue. If you set up a Direct Debit or recurring card payment online in My Account, your balance will be paid automatically.
Be aware: We'll always try to collect your payment at a similar time each month however the date your payment is collected may vary by a few days. Your monthly bill will always display the date your payment is due.
Your payment due date appears on your monthly bill. You can also find it in My Account on the Change payment due date page under Bills and payments.
Absolutely. If you’d prefer your payment to come out on a different date each month, follow these steps:
You can only change your payment due date every three months. If you try to change it again within this time period, you’ll get a notification letting you know that it’s not possible.
Yes. When you change your payment date, it will also change your billing period, making your next bill a bit larger or smaller than usual.
Remember, to change your payment due date you must:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088