Take a look at our troubleshooting steps to help fix any problems with your wireless Powerline adapters.
Where you choose to plug in your Powerline adapters may affect their performance. Check the following:
Take a look at the lights on your wireless Powerline adapters. They should all be a solid green, apart from the Ethernet light which should be blinking.
If any of the lights are off, this could indicate a problem.
|Power||On||Power on and ready.|
|Off||Make sure the adapter and wall socket are both switched on.|
|Blinking||The adapter is starting up after the reset button was pressed.|
|Powerline||On||Connected to another powerline adapter.|
|Off||No other powerline adapter found.|
|Ethernet||Blinking||Ethernet cable is connected and data is being sent over the connection.|
|Off||No Ethernet connection. Make sure the Ethernet cable is connected securely.|
|Wireless||On||The adapter is connected to Wi-Fi.|
|Off||No wireless connection found.|
Turn both adapters off and leave them off for 30 seconds, then turn them both back on and see if they sync up automatically.
If your Powerline adapters don't sync up automatically and the powerline light is off, you should try to re-pair them:
Press the reset button - using a safety pin or something similar - on each adapter for 10 seconds whilst they are plugged in. Then pair the adapters again using the steps above.
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