We want to make sure all our customers get the best possible service from TalkTalk Mobile, so – like all other phone companies – we have Good Network Guidelines. They help to make sure that you get the service you want, all day every day.
At some times of the day, parts of our network can become congested, so you might find things moving slowly on your phone. We keep a constant eye on things to even out the flow of data and keep everyone’s service moving equally quickly.
If we believe that some customers are using too much data and slowing the network down, we will ask them to cut their usage and we may not renew their monthly unlimited calls or data boosts. We do this to protect the network and provide a good experience for you and all our other customers.
It’s very unlikely that your usage will cause a problem, but here are some things to avoid:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
New: See how your connection is performing.
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088