We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to turn off homesafe

HomeSafe® protects your whole home online over every device connected to your TalkTalk broadband.

 

Here is a summary of what each category does:

 

  • Kids Safe offers nine categories of websites, allowing you to easily block some or all of them. When you activate Kids Safe, you’ll see prompts to help you decide which categories to block, you can also block or allow individual websites.
  • Homework Time gives you the option to block sites such as gaming websites that commonly distract your children. The default settings will block the websites between 16:30 hrs and 18:00 hrs or you can set your own time period anytime between Monday to Friday or 7 days a week
  • Virus Alerts ensure that every computer or device connected to your TalkTalk broadband can be better protected. This is thanks to the warning system, which lets you know when a website you're trying to access is infected with a virus and advises you not to continue

Having trouble switching HomeSafe off? for further help visit HomeSafe Troubleshooting 

 

Remember this is network-level security, if you want extra protection for up to 10 devices then you can add SuperSafe Boost

 

To Block or allow websites using Kid Safe follow these steps:

  1. Log into My Account
  2. Select Profile & Settings from the navigation menu
  3. Select My Security Settings
  4. Here it will show you what is currently turned on/off
  5. If not already on select On under Kids Safe
  6. Then add a url of  a website then select Block or Allow
  7. Save changes, and allow a few minutes for your changes to take effect

To keep you safe online we strongly recommend you keep Homesafe switched on, however, should you need to switch it off for any reason, follow the steps below.

  1. Log into My Account
  2. Select Profile & Settings from the navigation menu
  3. Select My Security Settings
  4. Here it will show you what is currently turned on/off
  5. Choose your area’s to switch off next to any of the three options. For Kids Safe, you'll see a prompt asking if you're sure you want to switch it off. Simply click the blue button (Turn Kidsafe OFF) to confirm, and allow a few minutes for your changes to take effect


    Turn off KidsafeTurn off Kidsafe

 

© TalkTalk 2025