Our system evaluates the probability of a hack every time you access your mailbox. When several factors lead us to believe the activity is suspicious – we block the mailbox.
If you see the following message; -
For security reasons, we have blocked your account due to suspicious activity on your account. You can learn more about it here. To regain access, please reset your password.
The username and password you entered are correct but the mailbox you are trying to access has been blocked because there’s a chance it might have been accessed by a hacker.
You won't be able to access this mailbox on talktalk.co.uk/mail or a third-party application until you change your password.
If you don't unblock your mailbox it will be permanently deleted if it's not accessed again within 6 months
You need to reset your mailbox password using your password recovery details or by going to My Account.
If you've previously saved password recovery details like another email address or a phone number – you'll be able to reset your mailbox password
No, unfortunately – there’s no other way with our current system.
Yes, all incoming emails are still stored in this mailbox. Your contacts will not be informed that this mailbox is blocked.
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