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News about our prices

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To keep bringing all of our customers more of what matters, like 100% totally unlimited broadband as standard, we’re making some changes to our services and how we charge for them. If you’re impacted by these changes, we’ll be notifying you directly to explain what this means for you.

From the 1st December the cost of the SuperSafe Boost will increase to £3 per month. Our award-winning SuperSafe by F-Secure now allows you to protect up to 10 devices against viruses and malware. 


From 1st October calls to all 070 numbers will be charged at 18p per minute plus 23p connection charge. For more information about our call rates check out UK call costs


The below packages will see a price change from the 1st June 2019 for customers who are out of contract, any customers with the below packages who are still in contract will not see any price increase until their contract ends:


Package name New price Starting from
Fast Broadband £30.00 1st June 2019
Faster Fibre £36.00 1st June 2019


The following packages will see a price change from the 1st August 2019:


Package name New price Starting from
Essentials £34.95 1st August 2019
Simply £32.95 1st August 2019


We're making changes to our Voicemail service which takes effect from the 1st August 2019. If you've got standard Voicemail activated on your account you'll be charged 2p each time you dial 1571. You'll still be able to save 10 messages which will last 20 days however if you remove voicemail from your account any saved messages will be deleted. 


Voicemail Plus allows you to record your own personal greeting for your callers. Save up to 30 messages and even check messages from other phones. This will now be charged at £1 per month, voicemail plus customers won't get charged the 2p per call for using 1571.



The international bar allows you to block calls from your landline to any international numbers and from the 1st August 2019 this will be charged at £1 per month. 



From the 1st August the cost of the following boosts will be increasing:


Boost New Price Starting from 
Sky Sports £36 1st August 2019
Sky Movies £18 1st August 2019
Sky Sports & Movies £45 1st August 2019



You assured me there would be no price increase throughout my plan

We guarantee your broadband price plan will stay the same throughout the duration of your contract. However when your contract has ended or other services such as our old packages, calling rates and boosts are subject to change. We will, however, notify you of any changes by contacting you directly. For more information about all of our products and services and what we charge, check out Our Prices.


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