If you're unable to control your TV using your TalkTalk remote, there are a few initial checks you can try in order to fix the problem:
Press and hold Digit 1 and Digit 6 on your TalkTalk remote at the same time for 3 seconds. During this time the red LED will remain off. After 3 seconds the red LED will turn on, then enter 981 on the remote. The red LED will blink to confirm it's reset and you should be able to use it.
If resetting your remote hasn't worked, try resetting your TV box. Press the ON/OFF button on the back of your TV box. Turn the box back on and press + and - buttons on the front of the box at the same time for 15 seconds. This will take your TV box into Maintenance mode. Scroll down to "Factory reset Keep recordings" and press OK. If your remote does not work, you can use the + and - buttons on the box.
The TV box will reboot and you will be taken through the setup wizard.
The reset steps above should fix the problem, but if it's still happening on only one button after you've reset your remote there might be a problem. Please contact us to get a replacement remote control.
If you've damaged or lost your remote and wish to purchase a replacement, these can be purchased from the TalkTalk accessories store.
Our experts are here to help, select one of the following contact options:
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
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TalkTalk Correspondence Dept
PO Box 675
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Call us for free on: 0345 172 0088
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Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088