Registering your accessibility requirements

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Here at TalkTalk, we want to ensure that all our customers can get the most out of our services. If you or someone you know has a disability and you’d like to know more about the support we offer, check out our Accessibility Hub. 

Update preferences in My Account

Registering your additional needs

We can provide your bills and contracts in other formats upon request, such as large print, Braille, or audio and coloured paper options. As you make us aware of your addition needs, select any different bill formats, if required. 

1. Log into My Account
2. Select Profile & Settings from the navigation menu
3. Select My Details & Passwords from the dropdown menu
4. Under My Preferences, select Accessibility preferences
5. Select any accessibility needs that apply to you and your preferred billing format
6. Select Save

Your additional accessibility requirements will be reflected on your account within 24 hours and any new billing preferences will take effect from your next billing period. 

Priority Fault Repair

This is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when reporting a fault to us. The service is only available to you if your household includes someone at risk. For more information and eligibility criteria, check out our Priority Fault Repair article.

Register your accessibility preferences from within the PLUS app. Your changes will take effect straight away however if you've requested your bills to be provided in an alternative format, this will take effect from your next bill. 

Registering your additional needs

1. Log into your PLUS app
2. Select More from the menu
3. Select Accessibility options
4. Select your accessibility requirements and Save changes