When you leave TalkTalk, upgrade your service or we send you a replacement for faulty kit, we ask that you return the equipment you no longer need. This includes:
Returning your equipment is really easy. We'll send you a pre-paid postage bag so you can send your kit back to us free of charge at your convenience. When we receive your equipment we'll reuse some of the parts and recycle the rest.
For more information about how to return your equipment, take a look at our options below.
Return through your local Hermes ParcelShop in over 4,500 locations. You'll find a pre-paid Hermes label in your postage bag. Stick the label onto your postage bag and take it along to your nearest Hermes ParcelShop.
Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. You'll find a pre-paid Royal Mail label in your postage bag, simply stick the label onto your bag and take it along to your nearest Post Office.
Unwanted electrical equipment is the UK's fastest growing type of waste and many devices can be repaired or recycled.
If you see a recycling symbol on your device, try to avoid throwing it away with your normal household waste. This is part of the Waste Electrical and Electronic Equipment (WEEE) directive to reduce the amount of electrical waste incinerated or sent to landfill sites.
If you haven't received a postage bag from us and you would like to recycle your equipment, visit the Recycle Now website to find your nearest recycling centre. Alternatively, package up your device along with any unwanted accessories and send them to the address below.
TalkTalk c/o Anovo
71 Bilton Way
TalkTalk will not pay for the cost of sending your equipment to us, unless the equipment is being returned in a pre-paid postage bag.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088