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Returning your TalkTalk equipment

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When you leave TalkTalk, upgrade your service or we send you a replacement for faulty kit, we ask that you return the equipment you no longer need. This includes:

  • TalkTalk routers
  • TalkTalk TV boxes

Returning your equipment is really easy. We'll send you a pre-paid postage bag so you can send your kit back to us free of charge at your convenience. When we receive your equipment we'll reuse some of the parts and recycle the rest.

If you don't receive a postage bag, but would like to return your TalkTalk equipment, you can chat with us to request one or recycle your kit yourself.

For more information about how to return your equipment, take a look at our options below.

Return through your local Hermes ParcelShop in over 4,500 locations. You'll find a pre-paid Hermes label in your postage bag. Stick the label onto your postage bag and take it along to your nearest Hermes ParcelShop.


Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. You'll find a pre-paid Royal Mail label in your postage bag, simply stick the label onto your bag and take it along to your nearest Post Office.


Unwanted electrical equipment is the UK's fastest growing type of waste and many devices can be repaired or recycled.

If you see a recycling symbol on your device, try to avoid throwing it away with your normal household waste. This is part of the Waste Electrical and Electronic Equipment (WEEE) directive to reduce the amount of electrical waste incinerated or sent to landfill sites.



If you haven't received a postage bag from us and you would like to recycle your equipment, visit the Recycle Now website to find your nearest recycling centre. Alternatively, package up your device along with any unwanted accessories and send them to the address below.

WEEE Returns
TalkTalk c/o Anovo 
71 Bilton Way

TalkTalk will not pay for the cost of sending your equipment to us, unless the equipment is being returned in a pre-paid postage bag.



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