If you're moving your mobile service to O2 or another network, you might find that your phone is locked to Vodafone. If you're not sure, you can check by inserting a SIM card from any network other than Vodafone into your phone. If you see an error message such as:
SIM Card Not Accepted
Enter SP Code
Insert Correct SIM Card
Your phone is locked to Vodafone. You'll need to get your phone unlocked before you can use another network SIM card. The good news is, we can arrange this for you free of charge.
The IMEI (International Mobile Equipment Identity) is a 15 or 17-digit code, which is unique to your device. You should be able to find it:
You'll find instructions on how to find your phones model name below.
You need to know the model of iPhone you have before you contact us. We'll need to know whether it's an iPhone SE, iPhone 8, iPhone X etc.
There are a couple of ways you can find the model of your iPhone if you're unsure:
Tap Settings in the main iPhone menu and then and tap on your iCloud profile at the top of the menu. You'll see your model name listed a little way down the page as 'This iPhone XX'.
Connect your iPhone to iTunes on your computer. Once you've selected your iPhone, you'll see your model name at the top of the screen.
Tap Settings from the main menu > About.
Your model name and number will be displayed in the Phone Information Section.
Type in *#0000# on your phone's keypad. The display shows your phone's model.
Once we've let you know that your unlock request has been processed, here's how to unlock your phone:
iPhones are unlocked Over the Air. Simply insert your new SIM card and start using your new service.
If you’re having problems using your Network Unlock Code (NUC), make sure you’re entering it correctly. Network Unlock Codes are case sensitive, so you’ll need to enter it exactly as it was given to you.
The NUC will work for only the specific device you gave us the details for. If you want to unlock a different device that's been used on TalkTalk Mobile, you’ll need to contact us.
You only get a limited number of attempts to type in your code. If you’ve entered it correctly but are still having problems, we recommend you contact us for support and to double check your NUC.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088