When you are registered for online billing, we will send an email (eBill) notification to your preferred email address each month to let you know your bill is ready to view in My Account.
There are a few reasons why our email may not be getting through:
|Your inbox is full.||Delete any unwanted emails from your inbox.|
|Our email is being blocked by spam filters.||Add our email address firstname.lastname@example.org to your contacts or safe senders list - this will stop any emails going to your spam or junk folder.|
|The email address we have registered for you is incorrect.||Check and update your email address in My Account. Alternatively, speak to one of our team who can check this.|
Even if you don’t receive the eBill notification, you can still view your bill in My Account to check your charges, balance and when any payments are due.
When an email ‘bounces’ we receive a response to let us know. If we receive this for two months running, we will send you a letter to let you know.
The tips above will resolve most reasons that your eBill notification is not being received. Even if you don’t receive the eBill notification, you can still view your bill in My Account to check your charges, balance and when any payments are due.
Let us know if you're still looking for help with your query.
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