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email support

Ask us about your TalkTalk email account and Webmail.

No emails on mobile phone.

JES12
Newbie
Private Message TalkTalk

Friday

Message 4 of 4

For the last two days, I haven't been able to access emails on my phone. The email address and password are fine, but I just get a constant 'whirring circle' like it's trying to connect but doesn't. It works fine on my PC. I have tried downloading the app, but it just says, "We're not ready for you yet".  It is extremely important to be able to access emails on my phone.

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk
In response to JES12

Friday

Message 1 of 4

Great news. Happy to help.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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JES12
Newbie
Private Message TalkTalk
In response to fr8ys

Friday

Message 2 of 4

Thank you for your help. I was accessing it through Google. Your advice worked. I now have access.

Thanks again 🙂

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fr8ys
Community Star
Private Message TalkTalk

Friday

Message 3 of 4

How are you trying to access on your phone? Via webmail within the browser or using an email client like Thunderbird or Outlook?

 

If the latter, try deleting your account from within the program, closing it, then reopen and add again using Imap settings.

 

If using Webmail, try deleting your cache and cookies. This sometimes helps.

 

Of it doesn't, try downloading another browser and using that just for Webmail.

 

Good luck

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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