Unable to send @tiscali.co.uk emails

[Jaxx1]

Hello

I have a TalkTalk Broadband Account and an @Tiscali.co.uk email address.

I have been receiving emails without any issue.

But I have been unable to send them.  Last successful email was sent on 1 August 2025 (not sure when issue occurred as only tried sending out an email a couple of days ago).

I have an iPhone X

On trying to send email this message appears

"cannot send mail

The server rejected one or more of the recipient' addresses

The message has been placed in your Outbox'

I have a MacBook Air

On trying to send email this message appears

'Cannot send message using the server tiscali.co.uk

The server response was XXXX@tiscali.co.uk>sender address rejected. You are blocked sending mail.

I have not altered any of the email settings on my iPhone or MacBook.

Any help/advice on this much appreciated so that I can send out emails again

Many thanks

Jaxx

[Mandisa-TT]

Thank you very much! Please feel free to reach out in the future if you need any assistance; we are here to help. Take care!

[Jaxx1]

Hi Mandisa

Thanks no further assistance needed.  Thanks again to the Support Team for the quick and efficient response in solving my issue.

Jaxx1

[Mandisa-TT]

Thank you so much for letting us know that your email address are now working, everything is now sorted and you should not be getting anymore notice about EveryMail moving forward. Is there anything else I can assist you with?

[Jaxx1]

Hi Phili

I am now able to both receive and send emails from the 2 email addresses Iisted in my private notes xxxx@tiscali.co.uk and xxxx@talktalk.net)

I presume that these 2 email addresses are now associated with my broadband account.

Many thanks for your help in this matter.

Jaxx1

[Philile-TT]

@Jaxx1 You are most welcome, I have raised an escalation. 

[Jaxx1]

Much appreciated. Thanks for your help.

Jaxx1

[Philile-TT]

I will raise an escalation to try and get the emails unblocked and that will take 48 working hours to complete. The emails will not be linked to the account as yet, but they will look into blocking them so that you can make use of the emails. 

[Jaxx1]

I only have one active TalkTalk Broadband Account.  Please see my private notes for information on a previous TalkTalk Account.

[Philile-TT]

@Jaxx1 Do you have any other account besides this active account, a disconnected account maybe? 

[Jaxx1]

thanks

[Philile-TT]

@Jaxx1 Thank you I am going to look into your account and get back you. 

[Jaxx1]

Hi Phili

Thanks for your response.  I have now updated my personal profile and added my @Tiscali email address to the private notes section.  I have also added a @talktalk.net email address as I believe this is still an active email address on my TalkTalk account.

Please keep me updated on the process of restoring my emails.

Many thanks

Jaxx1

PS sorry I'm not sure if Im replying to your posts in the correct manner

[Jaxx1]

Hi Phili

Thanks for your response.  I have now updated my personal profile and added my @Tiscali email address to the private notes section.  I have also added a @talktalk.net email address as I believe this is still an active email address on my TalkTalk account.

Please keep me updated on the process of restoring my emails.

Many thanks

Jaxx1

[Philile-TT]

@Jaxx1 Please update your private notes with the email address affected. 

[Jaxx1]

Hi

When I sign into my Tiscali email account there is a warning "Final Notice: Act Now or Lose Access to your Email ...etc

From a bit of online research it seems that as a current TalkTalk broadband customer I should not need to subscribe and be charged for Everymail (only ex customers who wish to keep legacy TalkTalk email addresses).

Please advise

Thanks

[nambuso-TT]

Thank you very much Is the sign-up option available when you login to your email account? 

[Jaxx1]

Hi I did not receive an email saying I need to subscribe to Everymail as far as I am aware.

[nambuso-TT]

Hi there @Jaxx1. I am very sorry to hear this, I will try my best to get this sorted out for you. I will need to ask you few questions. Please confirm if you received an email saying that you need to subscribe to Everymail.