Our community is packed with thousands of questions which have already been answered by our members and the support team. If you've got a question why not start by searching for an answer using the search box at the top of the page . Here you'll be able to filter upon different types of answers, we've pulled a quick description of each below:

Your first post 

First you'll need to decide what you want to post about and locate the most relevant discussion area for example if you need help with your WiFi you'll get the best answer in either our Broadband or Fibre areas, for help with outlook, maybe try the Email area

1. Locate the area you want to post in
2. Select the Start a topic button
3. Enter a Subject
   Tip: Make your subject clear and concise, as it's the first thing others will see
4. Enter information about your question in the Body section, be sure to include all necessary information and feel free to add images if they help but no personal information such as your address or phone number as this is a public community. 
5. Select Post, that's it you're all done. You can sit back and wait for the answers to start flooding in. 

At any time you can find your questions and comments from the activity tab within your personal profile alternatively when you're viewing any of the discussion topics you'll find a blue tab in the bottom right of the screen, from here you can access all your topics.

The community is a peer to peer support platform which means it’s about helping others and where like minded customers come together to share experiences, thoughts and ideas. When posting your question you should initially expect answers from other members but don’t worry if you’re still unable to find the right answer one of our Stars will flag your question to the Support Team to take a look.

Where to Start

From the Community menu, you’ve got everything at your finger tips from our curated help articles to our dedicated product discussion areas, take your time to navigate around the site getting used to the different areas, here’s some of our best bits

Help with your service

You’ll find a area for each of our products and depending on the type of question you have you’ll want to post it in the most relevant place for example a question about your bill should go in Billing or a question about slow speeds could go in either Fibre or Broadband.

The Lounge

Want to share your hobbies or get some tips using that new DSLR, well this is the place for you to just hang loose, chill and chat to our other members about whatever you want.

If you need help with your service or account it’s a good idea to keep your community profile up to date with the following information, this is only visible to the TalkTalk support team and helps us locate your account:

• Name
• Home phone number
• Alternative contact number
• Email address

Tip - The Private Notes section on your profile is also just between us, if you want to provide any additional information about your question or account you can leave it in the private notes section. 

In addition to the above don’t forget to add an avatar and signature to your profile to help others get to know you a little better.