To ensure our website works properly, we need to use cookies. Our cookies don’t store your personal information, but provide us with anonymous information about your use of the website and help us recognise you so we can offer you services more relevant to you. You can choose to reject cookies anytime through your browser settings, but if you do some parts of the site may not work properly.
The cookies we use are separated into the following four jars (or categories if you'd prefer). If you reject or do nothing with our cookie banner we'll assume you've rejected all non-essential cookies and only cookies in the Essential (Always active) category will be used.
| Type | Classification | Description | Example |
|---|---|---|---|
| 1 | Essential (Always active) | These cookies are necessary for the proper functioning of the community, such as tracking a user session, or accessing secure areas. | Session cookie used to pin a logged-in session to a browser. |
| 2 | Performance | The information these cookies collect is anonymous and is used to collect aggregate data including information about the pages users visit. | Cookies delivered by Web Analytics and Google Analytics for purposes of aggregate reporting. |
| 3 | Functional | These cookies allow websites to remember preferences and settings, such as your username, language, region, font size, and so on. | Cookie used to hold a user’s username as part of a “remember me” feature. |
| 4 | Tracking, targeting and sharing | These cookies remember that you've visited a website, a particular web page, and tracks your activities on the site. This information is sometimes shared with third-party advertisers for serving targeted online advertising or other personalized content. | Cookies used to track visitor activity on an individual basis can be used by TalkTalk or its third-party business partners to serve personalized content, and/or later aggregated and used to analyse website traffic and trends. |
We’ve detailed all the cookies used on our site, what they are used for and how long before they expire. Search for a specific cookie, you’d like to know more about using the search box below.
| Cookie Name | Type | Description and Purpose | Expiration Time/Type |
|---|---|---|---|
| AWSALB | 1 | AWS sticky session cookie required for load balancer routing. | Request (persists for 7 days) |
| AWSALBCORS | 1 | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features. | Request (persists for 7 days) |
| _ga | 2 | Distinguishes users using a unique ID. It is used by Google Analytics to calculate visitor, session, and campaign data. By default, the configuration setting that sets this cookie is disabled. | 2 years (persistent) |
| _gat_UA-* | 3 | Cookie is used to store a session identifier to monitor session | Session |
| _gid | 2 | Cookie is used to store and count pageviews pageviews | 1 Day |
| kampyleSessionPageCounter | 2 | Tracks number of sessions user has on the website | 1 year (persistent) |
| kampyleUserSession | 2 | Timestamp indicating when the user has started their session | 1 year (persistent) |
| kampyleUserSessionsCount | 2 | Tracks number of sessions user has on the website | 1 year (persistent) |
| kampyle_userid | 2 | (UUID) universally unique identifier to identify user | 1 year (persistent) |
| mdLogger | 2 | When this exists, it instructs the Medallia code to add debug logs to the browser’s console | 1 year (persistent) |
| !lithiumSSO: | 1 | Used for passing authentication information. The cookie is a cancel cookie, so that we don't re-read the original lithiumSSO cookie set with SSO. | Session |
| LiSESSIONID | 1 | Session Management. | Session |
| lia.anon. | 3 | Stores community-wide configurations and settings for anonymous users. | 1 year (persistent) |
| lithium.anonymous. usersetting. |
3 | Remembers user preferences. | 1 year (persistent) |
| lithium.anonymous. usersetting.profile. language |
3 | Remembers language preferences. | 1 year (persistent) |
| lithiumLogin: | 3 | Keeps users logged in when they make a request after their session has expired. It is triggered when a user checks the Save login name and password. The cookie is encrypted and includes a unique user secure ID in the database. | 30 days (persistent) |
| LithiumNotifications | 3 | Temporarily stores Realtime Notification messages. | session |
| LithiumUserInfo | 1 | Session management. | session |
| LithiumUserSecure | 1 | Secure Session management. | session |
| LithiumVisitor | 1 | The cookie is encrypted and stores when it was first issued, when it was last seen by us, a unique visitor ID (which is unique per visitor’s browser) | 6 Months |
| LPVID | 1 | Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted | Session |
| LPSID -* | 1 |
Current active (or last) monitoring session |
Session |
| optimizelyEndUserid | 3 |
Store a unique anonymous user ID |
6 Months |
| P{poll_id}U{user_id}R{reset_count} | 3 | Tracks when a user has voted in a poll and tracks the answer value. The cookie is used to prevent a user from voting multiple times in a single poll. | 14 days |
| PushyAuthToken | 1 | Authenticates the user for a session with Realtime Notifications service (Pushy). | Manually cleared when the user logs out or when their session expires due to inactivity. |
| VISITOR_BEACON | 1 | The cookie is encrypted and stores when it was first issued, when it was last seen by us, the user ID, and its unique ID. | 6 Months |
| VISITORID | 1 | Distinguishes between human and bot traffic. | 3 years (session) |
| ValueSurveyParticipation | 3 | Stores a timestamp storing the creation time of this cookie, which is used in value survey trigger logic. | 90 days |
| ValueSurveyVisitorCount | 3 | Stores the survey visit count of the user, which is used in logic that determines when a survey is triggered. | Expires when the ValueSurveyParticipation cookie is either set or expires. |
| LithiumCookiesAccepted | 1 | Stores the information of whether the user has given explicit consent by clicking "Accept" on the cookie banner to store Type 2, Type 3 & Type 4 cookies. | 6 months |
| LithiumNecessaryCookiesAccepted | 1 | Stores the information of whether the user has given explicit consent by clicking "Accept", "Reject" or "Confirmed" their choices from options under "Preferences" on the cookie banner to store Type 1 cookies. | 6 months |
| LithiumFunctionalCookiesAccepted | 1 | Stores the information of whether the user has given explicit consent by clicking "Accept", "Reject" or "Confirmed" their choices from options under "Preferences" on the cookie banner to store Type 3 cookies. | 6 months |
| LithiumTargetingCookiesAccepted | 1 | Stores the information of whether the user has given explicit consent by clicking "Accept", "Reject" or "Confirmed" their choices from options under "Preferences" on the cookie banner to store Type 4 cookies. | 6 months. |
| LithiumPerformanceCookiesAccepted | 1 | Stores the information of whether the user has given explicit consent by clicking "Accept", "Reject" or "Confirmed" their choices from options under "Preferences" on the cookie banner to store Type 2 cookies. | 6 months |
| _pendo_meta.* | 4 | Pendo Services use browser cookies to temporarily store visitor information which is used to ensure correct delivery of information. | Persistent |
| _pendo_accountId.* | 4 | Pendo Services use browser cookies to temporarily store visitor information which is used to ensure correct delivery of information. | Persistent |
| _pendo_visitorId.* | 4 | Pendo Services use browser cookies to temporarily store visitor information which is used to ensure correct delivery of information. | Persistent |
| mPulse | 2 | mPulse enables real-time performance monitoring and analysis of the community and helps improve over time. | 7 days |
| JSESSIONID | 2 | Cookie is used to store a session identifier to monitor session counts for a community instance. | Session |
| SIP|ws | 3 | Tracks the workspace to redirect to after a session timeout. | 1 day |