Maintenance or recovery mode is useful to reset your TalkTalk TV box, but you should only use this option after all other diagnostics have been completed.
If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or any manual button combinations, you should power off your TV box (via the button at the back of the TalkTalk TV box) and wait for a few minutes before switching it back on again.
When powered back on, if the box displays the same behaviour, you should follow the below steps:
Ensure the TalkTalk TV box is turned off and connected to the broadband router (using a cable or Powerline adapters).
Power on the TalkTalk TV box using the button at the back.
Instructions for entering Maintenance Mode.
If you have a box with recording capability press the power (standby) button on the front panel, then quickly press and hold both the + and – buttons at the same time.
If you have a box that doesn’t record, press and hold both the + and – buttons at the same time and then press the power (standby) button, whilst continuing to hold the + and – buttons. NOTE: If you see the "Please wait…" message you'll need to try again.
Once the "Huawei – Maintenance Mode menu" is displayed, let go of the + and –
The + and – buttons on the front panel will navigate the menu. Use those buttons to highlight the option as recommended below:
If you’re trying this for the first time on a box that records, select Factory Reset Keep recordings
If you’ve already tried a Factory Reset Keep recordings but the box still won’t boot up, select Factory Reset Delete recordings
If you have a box that doesn’t record select Factory Reset.
Press the power button on the front panel to select the relevant option. This will bring up some information and ask "Do you want to proceed?". Press the power button again to confirm.
Your TV box will now reinstall the latest software, this may take several minutes. Once complete, the box will restart.
Once restarted, the TalkTalk TV box will show the initial setup wizard. You’ll need to run through the setup wizard including tuning the channels.
If you're still experiencing issues after completing maintenance mode reset, then you can contact our TV colleagues here.