Sky Q Download Fails due to DNS value

[qw911]

Yesterday the Sky Q user community received many questions all to do with customers not being able to download programs from Sky Cinema etc (Netflix etc was not impacted). Most of these questions were from people using Talk Talk broadband.

A Sky Q super-user posted a fix.   Either within the Sky Q box setup or inside the Router, change the value of DNS from 79.79.79.79 to 1.0.0.1.    This has cured the problem.   

Did TT recently update routers, changing the value of DNS?   I personally entered the new value into the Sky Q network setup, leaving the TT Router containing 79.79.79.79.  My Router has a note above the DNS saying leave the value as non-zero in support of static IP.

[Weevie]

"If the Sky Q box works when using the Cloudflare DNS server but not the TalkTalk DNS server, then it may be that the TalkTalk DNS server is not as up-to-date as the Cloudflare server."

This is exactly what Sky are blaming the whole issue on.......

[Weevie]

It now appears  to be fixed - even though I returned my DNS to 79:79:79:79 from 1:1:1:1 which I tried last night !!

[amahle-TT]

Hi there @qw911 please do try @Weevie suggestion and let us know how it goes, thanks. 

[Weevie]

@ferguson 

I too had the recording/downloading sky problem and was recommended to change my DNS to 1:1:1:1 rather than 1:0:0:1 which appears to have resolved the issue.....

[ferguson]

@Smudge+26 

If you are having issues with a Sky device/service then I suggest you reach out to them for assistance. 

[Smudge+26]

just read the above information, I have the same issue, so what’s happening are talktalk.looking in to this or giving information to help support us to solve the issue 

it seems to be talktalks issue with the updates or can they sort this out over the phone, this needs to be resolved because I’m paying wasting good money when this is not working

[nameunknown_]

@qw911 

79.79.79.79 is the TalkTalk primary DNS server, the default DNS server for TalkTalk customers using a TalkTalk provided router.

1.0.0.1 is the Cloudflare secondary DNS server. [1.1.1.1 is the primary Cloudflare server.]

If the Sky Q box works when using the Cloudflare DNS server but not the TalkTalk DNS server, then it may be that the TalkTalk DNS server is not as up-to-date as the Cloudflare server.