Talktalk email transition

[grandude]

Despite being a talktalk customer for many years, I am getting emails about the transition because I am told that I am not a customer any more. If I follow the links for talktalk mail plus in order to register my account, I get the message that the site cannot be reached and that I should check for a typo.

Can anyone clearly explain what is going on and why, as a customer I am being put through this.

Also, why can you never find livechat when you need it.

[Mandisa-TT]

You welcome, do not hesitate to get back t us in the future for any further assistance. Take care.

[grandude]

Thank you for your help. Let us hope that all goes smoothly.

[Mandisa-TT]

Thank you so much @grandude for the details, I have escalated on my end and you will not be getting any more correspondence regarding the migration and you will not be charged. Is there anything else I can assist you with?

[grandude]

Thank you. One of the problems of age.

[ferguson]

Hover over your own username and then click on Message:

.

[Mandisa-TT]

The form is done on our end, please refer to your private message that I have sent you.

[grandude]

Thank you. Where would I find this webform or private message ?

[Mandisa-TT]

I have sent you a private message please confirm the required details on the Private Message I have sent you.

[Mandisa-TT]

Hi @grandude Thank you for bringing this to our attention. I have reviewed your account and can confirm that you are a TalkTalk customer. I have submitted a web form to ensure you are excluded from the OX Migration, as some emails were mistakenly sent to TalkTalk broadband customers. I apologize for any inconvenience this may have caused. Please note that all email activity in MyAccount has been suspended due to the OX Migration, so you won't be able to perform any actions there at the moment.