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Webchat

carlbhoy
Team Player
Private Message TalkTalk
Message 2 of 2

How do I find webchat, it is not showing on my dashboard?

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

You should be able to find a black button on this information page, @carlbhoy (check opening hours):

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

I find the button doesn't always show instantaneously, but if I scroll down then back up again it's usually surfaced - so just a bit slow.

 

If that fails, try another browser, allow pop ups, disable ad blockers. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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