Webmail Update

Nothing about your email address or data storage has changed; instead, we've updated the look and feel of your TalkTalk webmail account. Other new features include a new search toolbar at the top with more filter options for quicker search and management of your emails.

All Third-Party clients that use TLS1.2 for IMAP/POP/SMTP will be supported so you need to make sure to run up to date email client software on your computer.

For settings see our guide Email settings.

You can also access your emails in webmail.

Navigate to the All Applications icon (≡) on the top left in the toolbar to see all your webmail applications (Mail, Calendar, Address Book, Tasks and Portal).

The setting icon on the top right has been replaced with a gear symbol ().  

No the login details you use today will remain the same.

However if you have bookmarked your webmail URL over the last previous weeks, please consider changing it to https://apps.talktalk.co.uk/appsuite/ instead of https://apps-legacy.talktalk.co.uk/appsuite/ as the latter was only created during the migration process to assist during upgrading you.

All email features you had previously with TalkTalk email remain plus many new features and enhancements. For more information see a sneak preview here: Link to get started TalkTalk webmail video.

There are no new procedures. The changes are aimed at improving your webmail experience and introducing a more modern look and feel. 

There will be no changes to your current email subscription, however TalkTalk reserves the right to charge for email in the future.

Your TalkTalk webmail account will continue to have access to all of your information as usual.

The enhancements to your mail account should have minimal affect to your email service. However, if you happen to be logged into Webmail at the same time your mailbox is migrated, you may lose your session and have to log back in. If you use Client software (e.g. Outlook, Apple Mail) then there may be a very short delay (less than 5 minutes) in sending or receiving emails.

Your webmail account will continue to have access to all your information as usual.

However if you have bookmarked your webmail URL over the last previous weeks, please consider changing it to https://apps.talktalk.co.uk/appsuite/ instead of https://apps-legacy.talktalk.co.uk/appsuite/ as the latter was only created during the migration process to assist during upgrading you.

The capacity of your mailbox is 10GB/700k emails and you can check your usage in Webmail.

1. Login to Webmail
2. Navigate to the All Applications icon (≡) top left
3. Select Portal from the drop down menu
4. Then you'll see the Storage tile with Mail storage and Mail count quota
   

The capacity of your mailbox is 10GB/700k  emails and you can check your usage in Webmail.

To delete emails, just select one or multiple emails and select the delete button in the toolbar. Make sure to also delete emails in the Trash folder. Alternatively, you can delete them in the email application. 

Upgrades are planned between early August and early November to your webmail account. We will notify you before the software upgrade sending you an email and again once your email account has been moved.