We want you to get online quickly, so here’s your simple guide to setting up your Wi-Fi Hub. If you have an engineer coming they’ll take care of the set-up for you. If you’re setting up yourself, follow this step-by-step guide to get your full fibre service up and running. You'll also find some helpful tips to get the most out of your Wi-Fi Hub further down the page. If you have taken Digital Voice with your package, you can find everything you need to get your phone service connected below.   Get to know your Wi-Fi Hub Once you've taken your Wi-Fi Hub out of the box, take a moment to get to know where everything is using the image below. Wi-Fi Hub 3 back panel diagram   Connect your Wi-Fi Hub 3 The way you set up your Wi-Fi Hub depends on which Fibre Connection Box you have. This small box is where the fibre comes into your home. It plugs into your Wi-Fi Hub to connect your full fibre. It may already be installed and fixed to a wall somewhere in your property, or if you have an engineer coming they’ll install this for you. Choose your Fibre Connection Box from the options below to find out how to set everything up. White fibre connection box White Fibre Connection Box  Black fibre connection box  Black Fibre Connection Box Wi-Fi Hub 3 Setup instructions (White Fibre Connection Box) Your engineer will plug the power cable into the POWER port on the bottom of the fibre connection box and into the wall socket, then switch it on. The POWER and PON light on the fibre connection box will turn solid green. Connect fibre connection box to power socket Now take your Wi-Fi Hub power cable and slide the plug into the slot on the power adaptor. Connect plug attachment to power adaptor Plug the power cable into your Wi-Fi Hub and wall socket. Then switch on the wall socket and push the power button on the back of the Wi-Fi Hub. Connect power cable to Wi-Fi Hub 3 and wall socket Plug one end of the Ethernet cable into PORT 1 on the bottom of the fibre connection box. Plug the other end into the red WAN port on the back of your Wi-Fi Hub. Plus WAN cable into fibre connection box and Wi-Fi Hub The PORT 1 light on the fibre connection b 7 ox will turn solid green. The light on the front of your Wi-Fi Hub will turn white when it’s on and connected. You’re now ready to enjoy full fibre.   Wi-Fi Hub 3 Setup instructions (Black Fibre Connection Box) Your engineer will plug the power cable into the black port on the bottom of the fibre connection box and into the wall socket, then switch it on. The POWER light on the fibre connection box will turn solid green. Connect power cable to Fibre connection box Now take your Wi-Fi Hub power cable and slide the plug into the slot on the power adapter. Connect plug attachment to power adaptor Now plug the power cable into your Wi-Fi Hub and wall socket. Then push the power button on the back of the Wi-Fi Hub. Connect power cable to Wi-Fi Hub 3 and power socket Plug one end of the Ethernet cable into the yellow Ethernet port on the bottom of the fibre connection box. Plug the other end into the red WAN port on the back of your Wi-Fi Hub. Connect WAN cable to Wi-Fi Hub 3 and Fibre connection box The POWER, BROADBAND and SERVICE light on the fibre connection box will turn solid green. The light on the front of your Wi-Fi Hub will turn white when it’s on and connected. You’re now ready to enjoy full fibre.     Additional support Digital Voice If you’ve added Digital Voice to your package, getting set up is a doddle. Just unplug your existing telephone cable from the master socket and connect it to the green port on the back of your Wi-Fi Hub. Digital Voice will go live at the same time as your new full fibre service. If you're using a microfilter, this doesn’t need to be connected to the Wi-Fi Hub when connecting your phone. Connect Digital voice receiver to Wi-Fi Hub 3   Fibre Connection Box status lights This table shows the status lights for your fibre connection box. Light colour and action Status Description All lights off There is no power to your fibre connection box Flashing green light Switched and connecting Solid green light Connected Amber light Starting up / updating (Black fibre box only) Red light Fault   Wi-Fi Hub 3 status lights This table shows the status lights for your Wi-Fi Hub Light colour and action Status Description Blinking amber Starting up to connecting to the fibre connection box Blinking amber and white Connecting to the internet Solid white You're connected to the internet Solid amber Failed to connect to the internet. If the light stays solid amber for more than 15 minutes, please contact us The first time your Wi-Fi Hub is set up, it might take a few minutes. If the solid white light doesn’t come on, chat with us [ADD LINK].   Connecting your devices Wirelessly You’ll find your Wi-Fi network name and 2 password on the Wi-Fi settings card on the back of your Wi-Fi Hub. Connect devices wirelessly using the settings card on the back of your Wi-Fi Hub 3 How you connect varies from device to device (check the manufacturer’s instructions). But generally you: Go to Settings and turn on Wi-Fi Click on your Wi-Fi network name (from your Wi-Fi settings card) Enter the password from your Wi-Fi settings card (use CAPITALS) Click on ‘join’ or ‘connect’   Connecting your devices with a wired connection To get an even better connection than Wi-Fi, connect the ethernet cable to your device. Plug the other end into any of the yellow ports at the back of the Wi-Fi Hub. Connect larger devices to your Wi-Fi Hub 3 using an Ethernet cable      

If we've identified any concerns about the Wi-Fi Hub 3 during the trial, we'll put some instructions below to ensure you can remedy the problem.    Example Troubleshooting - added 9 May 2024 [TEXT]

Our powerhouse Wi-Fi Hubs work seamlessly with your broadband or fibre package. With next-generation technology, they're smart enough to self-diagnose issues and manage their own updates. Expect outstanding performance all around your home, whatever you do online. Wi-Fi Hub and Wi-Fi Hub Black image For some of the options below, we may ask you to check what package you're using or which equipment you have at home: You can easily check your package in My Account. If you're unsure what type of internet connection you have at home, check out What type of internet do I have? before you start using the guide. This will help you identify which of our internet packages you're using and which options to pick below. If you don't know which Wi-Fi Hub model you have, check out Identifying which Wi-Fi Hub I have before you start using the guide. This will help you identify which of our Wi-Fi Hubs you're using and which options to pick below. Need some help? If you need help with your Wi-Fi Hub, we've got you covered — just use the options below to find support guides that help with everything from setting up your Wi-Fi Hub to changing your Wi-Fi details. I need to set up a new or existing Wi-Fi Hub My Wi-Fi is slow and I'd like to improve it I have a fault with my Wi-Fi Hub I need to change the settings on my Wi-Fi Hub Set up your Wi-Fi Hub Your engineer should set up your Wi-Fi Hub for you as part of your installation. If you've moved house or you're replacing an old Wi-Fi Hub, we'll provide the instructions you need to get you going. To start, please select an option below.  I need to set up my Wi-Fi Hub with a Broadband connection I need to set up my Wi-Fi Hub with a Part-Fibre connection Set up your Wi-Fi Hub with a Full Fibre connection Which Wi-Fi Hub do you have? To guide you to the correct setup instructions, please select which Wi-Fi Hub you have using the options below. If you're having trouble identifying which router you have, check the sticker on the back of the Wi-Fi Hub - this will tell you which one you have. Wi-Fi Hub 1 Wi-Fi Hub 2 Wi-Fi Hub 3 Wi-Fi Hub Black Set up your Wi-Fi Hub or Wi-Fi Hub Black You can find instructions for how to set up your Wi-Fi Hub or Wi-Fi Hub Black in our companion article, Set up your Wi-Fi Hub or Hub Black.  Set up your Wi-Fi Hub 2 You can find instructions for how to set up your Wi-Fi Hub 2 in our companion article, Set up your Wi-Fi Hub 2. Set up your Wi-Fi Hub 3 You can find instructions for how to set up your Wi-Fi Hub 3 in our companion article, Set up your Wi-Fi Hub 3. Set up your Wi-Fi Hub with a Part-Fibre connection If you're using a Wi-Fi Hub with one of our Part-Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Fibre 150/250. Set up your Wi-Fi Hub with a Full Fibre connection If you're using a Wi-Fi Hub with one of our Full Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Full Fibre.  Remedy a slow Wi-Fi connection If your Wi-Fi is slow, there's a few things you can try to remedy the situation.  I’d like to learn how I can improve my internet speed at home I'd like to run a speed test Improving your home Wi-Fi speed To find out more on how you can improve your Wi-Fi speed at home, check out one of our companion articles below: If you're on a Broadband or Part-Fibre package, check out What affects your broadband speed If you're on a Full Fibre package, check out What affects your Full Fibre speed Running a speed test If you suspect that your line or equipment might be faulty, a speed text is a great way of confirming whether the speeds in your welcome pack match the speeds you're getting today. To run a speed test: If you're on a Broadband or Part-Fibre package, check out Run a broadband speed test If you're on a Full Fibre package, we recommend using the eero app to run a speed test. To find instructions on how to do this, check out Slow speeds on your eero network Testing a fault with your Wi-Fi Hub If you suspect your Wi-Fi Hub has developed a fault, then you may have to run some quick checks to confirm this. First, select one of the options below which best suits your concern with your Wi-Fi Hub. My connection keeps dropping out unexpectedly My TalkTalk router light is flashing orange Intermittent connection issues If you're within your first few days of your new service going live, this is normal (check out Your first 10 days of broadband for more information). If you've had these concerns for a time, then it's worth investigating further. Select one of the options below to help us diagnose the problem. Check your setup Fix a dropping connection Check your setup Read our Check your router setup article to find tips on how to choose the best place for your Wi-Fi Hub to live in your home. If you've followed the information on this page and you haven't received positive results, select the option below to go to the next step. Fix a dropping connection Fix a dropping connection If your connection keeps dropping and you're out of your stabilisation period, check out one of the options below to help you out: If you're on a Broadband package, check out Fix a dropping broadband connection for tips on how to diagnose a problem with your Wi-Fi Hub. If you're on a Full Fibre package, check out the 'dropping connection' section in our article Fix a problem with Full Fibre. If you've followed the steps above and you're still not receiving positive results, then it may be time to Report a Fault to us so that we can investigate further for you. Router flashing orange? The light on the front of your TalkTalk router lets you know whether it's working correctly and whether there are any issues with your internet service. You might find the light turns orange/amber when updating or trying to find a connection with our network. If your router has been displaying an orange light for 15 minutes or more, check out Why is my TalkTalk router light flashing orange? to find out how to remedy the problem. Updating your Wi-Fi Hub's settings You should keep your Wi-Fi Hub on at all times so that it can receive essential updates. This ensures your service performs optimally at all times. Sometimes you might need to update the settings of your Wi-Fi Hub, for example if you want to update your security settings. To update your Wi-Fi Hub, select one of the options below.  I need to change my Wi-Fi name and password I need to change my Wi-Fi Hub's admin password I need to update my Wi-Fi Hub's security settings I need to dim the light on my Wi-Fi Hub I need to reset my Wi-Fi Hub Change your Wi-Fi name and password If you want to change your Wi-Fi name and password, you can! Just check out the options below: If you're using a Wi-Fi Hub or Wi-Fi Hub Black, check out How do I view or change my Wi-Fi name and password? to find instructions on how to change these details. If you're using a Wi-Fi Hub 2, the instructions are slightly different: You'll need to use the instructions on our companion article, Change your Wi-Fi name and password on Wi-Fi hub 2 instead. Change your admin password You can update your Wi-Fi Hub's admin password by following the instructions on our companion article: Change your router admin password. Update your security settings You can update your Wi-Fi Hub's security settings by following the instructions on our companion article: Change your Wi-Fi Hub's security settings. Dim the Wi-Fi Hub's front light Is your Wi-Fi Hub light too bright? Select this link and follow the instructions on our article to turn off the front light on your Wi-Fi Hub. Reset your Wi-Fi Hub You may be asked to reset your Wi-Fi Hub if you're experiencing a fault or if you've mistakenly changed a setting without meaning to. If so, you can Restore your router to factory settings using the instructions in this article.   Identifying which Wi-Fi Hub I have Wi-Fi Hub and Wi-Fi Hub Black image A lot of our Wi-Fi Hubs look similar, so it's no surprise that you might find it difficult to tell them apart. To help you out, we've created a handy guide below. Wi-Fi Hub: The front of this device has an bronze/copper hollowed-out dotted pattern. Check the sticker on the back of your Wi-Fi Hub. If it says Sagemcom F@st 5364 or Wi-Fi Hub then it is this device. Wi-Fi Hub Black: The front of this device has a black hollowed-out dotted pattern. Wi-Fi Hub 2: The front of this device has an bronze/copper hollowed-out dotted pattern. On the rear of the device, check for a green port (this may be hidden under a sticker). If your Wi-Fi Hub has this, then it is this device. Wi-Fi Hub 3: The front of this device has an bronze/copper hollowed-out dotted pattern. Check the sticker on the back of your Wi-Fi Hub. If it says Wi-Fi Hub 3, then it is this device.   This table describes the physical differences between each of our Wi-Fi Hubs. Model name Front description Back description Wi-Fi Hub The front of this device has an bronze/copper hollowed-out dotted pattern. The sticker on the back of your Wi-Fi Hub says Sagemcom F@st 5364 or Wi-Fi Hub. Wi-Fi Hub Black The front of this device has an black hollowed-out dotted pattern.   Wi-Fi Hub 2 The front of this device has an bronze/copper hollowed-out dotted pattern. The rear of the device has a green port (this may be hidden under a sticker). Wi-Fi Hub 3 The front of this device has an bronze/copper hollowed-out dotted pattern. The sticker on the back of your Wi-Fi Hub says Wi-Fi Hub 3.     What type of internet do I have? If you're unsure what type of internet connection you have at home, you can use the guide below to find out. Broadband: This is a full copper-based connection. You will likely have this if you've not upgraded your internet service in a number of years and are still using one of our Legacy packages. You can find your package by going into My Account, or for a list of our Legacy packages, check out the Old Packages tab in our article, Our pricing. Part-Fibre: You may also know this as FTTC (Fibre to the Cabinet). This is a connection that uses optic fibre cables up to the exchange (the green box on your street), but then uses an existing copper-based connection from the exchange to your home. If your package says 'Fibre' and then a number (e.g. Fibre 35, Fibre 65), then your package is a Part-Fibre package. Full Fibre:  You may also know this as FTTP (Fibre to the Premises). This is a connection that uses optic fibre cables throughout the entire connection, with no copper-based wires. If your package says 'Full Fibre' and then a number (e.g. Full Fibre 150), then your package is a Full Fibre package.