Our powerhouse Wi-Fi Hubs work seamlessly with your broadband or fibre package. With next-generation technology, they're smart enough to self-diagnose issues and manage their own updates. Expect outstanding performance all around your home, whatever you do online.
For some of the options below, we may ask you to check what package you're using or which equipment you have at home:
- You can easily check your package in My Account.
- If you're unsure what type of internet connection you have at home, check out What type of internet do I have? before you start using the guide. This will help you identify which of our internet packages you're using and which options to pick below.
- If you don't know which Wi-Fi Hub model you have, check out Identifying which Wi-Fi Hub I have before you start using the guide. This will help you identify which of our Wi-Fi Hubs you're using and which options to pick below.
Need some help?
If you need help with your Wi-Fi Hub, we've got you covered — just use the options below to find support guides that help with everything from setting up your Wi-Fi Hub to changing your Wi-Fi details.
Set up your Wi-Fi Hub
Your engineer should set up your Wi-Fi Hub for you as part of your installation. If you've moved house or you're replacing an old Wi-Fi Hub, we'll provide the instructions you need to get you going. To start, please select an option below.
Which Wi-Fi Hub do you have?
To guide you to the correct setup instructions, please select which Wi-Fi Hub you have using the options below. If you're having trouble identifying which router you have, check the sticker on the back of the Wi-Fi Hub - this will tell you which one you have.
Set up your Wi-Fi Hub or Wi-Fi Hub Black
You can find instructions for how to set up your Wi-Fi Hub or Wi-Fi Hub Black in our companion article, Set up your Wi-Fi Hub or Hub Black.
Set up your Wi-Fi Hub 2
You can find instructions for how to set up your Wi-Fi Hub 2 in our companion article, Set up your Wi-Fi Hub 2.
Set up your Wi-Fi Hub 3
You can find instructions for how to set up your Wi-Fi Hub 3 in our companion article, Set up your Wi-Fi Hub 3.
Set up your Wi-Fi Hub with a Part-Fibre connection
If you're using a Wi-Fi Hub with one of our Part-Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Fibre 150/250.
Set up your Wi-Fi Hub with a Full Fibre connection
If you're using a Wi-Fi Hub with one of our Full Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Full Fibre.
Remedy a slow Wi-Fi connection
If your Wi-Fi is slow, there's a few things you can try to remedy the situation.
Improving your home Wi-Fi speed
To find out more on how you can improve your Wi-Fi speed at home, check out one of our companion articles below:
- If you're on a Broadband or Part-Fibre package, check out What affects your broadband speed
- If you're on a Full Fibre package, check out What affects your Full Fibre speed
Running a speed test
If you suspect that your line or equipment might be faulty, a speed text is a great way of confirming whether the speeds in your welcome pack match the speeds you're getting today. To run a speed test:
- If you're on a Broadband or Part-Fibre package, check out Run a broadband speed test
- If you're on a Full Fibre package, we recommend using the eero app to run a speed test. To find instructions on how to do this, check out Slow speeds on your eero network
Testing a fault with your Wi-Fi Hub
If you suspect your Wi-Fi Hub has developed a fault, then you may have to run some quick checks to confirm this. First, select one of the options below which best suits your concern with your Wi-Fi Hub.
Intermittent connection issues
If you're within your first few days of your new service going live, this is normal (check out Your first 10 days of broadband for more information). If you've had these concerns for a time, then it's worth investigating further. Select one of the options below to help us diagnose the problem.
Check your setup
Read our Check your router setup article to find tips on how to choose the best place for your Wi-Fi Hub to live in your home. If you've followed the information on this page and you haven't received positive results, select the option below to go to the next step.
Fix a dropping connection
If your connection keeps dropping and you're out of your stabilisation period, check out one of the options below to help you out:
- If you're on a Broadband package, check out Fix a dropping broadband connection for tips on how to diagnose a problem with your Wi-Fi Hub.
- If you're on a Full Fibre package, check out the 'dropping connection' section in our article Fix a problem with Full Fibre.
If you've followed the steps above and you're still not receiving positive results, then it may be time to Report a Fault to us so that we can investigate further for you.
Router flashing orange?
The light on the front of your TalkTalk router lets you know whether it's working correctly and whether there are any issues with your internet service. You might find the light turns orange/amber when updating or trying to find a connection with our network. If your router has been displaying an orange light for 15 minutes or more, check out Why is my TalkTalk router light flashing orange? to find out how to remedy the problem.
Updating your Wi-Fi Hub's settings
You should keep your Wi-Fi Hub on at all times so that it can receive essential updates. This ensures your service performs optimally at all times. Sometimes you might need to update the settings of your Wi-Fi Hub, for example if you want to update your security settings. To update your Wi-Fi Hub, select one of the options below.
Change your Wi-Fi name and password
If you want to change your Wi-Fi name and password, you can! Just check out the options below:
- If you're using a Wi-Fi Hub or Wi-Fi Hub Black, check out How do I view or change my Wi-Fi name and password? to find instructions on how to change these details.
- If you're using a Wi-Fi Hub 2, the instructions are slightly different: You'll need to use the instructions on our companion article, Change your Wi-Fi name and password on Wi-Fi hub 2 instead.
Change your admin password
You can update your Wi-Fi Hub's admin password by following the instructions on our companion article: Change your router admin password.
Update your security settings
You can update your Wi-Fi Hub's security settings by following the instructions on our companion article: Change your Wi-Fi Hub's security settings.
Dim the Wi-Fi Hub's front light
Is your Wi-Fi Hub light too bright? Select this link and follow the instructions on our article to turn off the front light on your Wi-Fi Hub.
Reset your Wi-Fi Hub
You may be asked to reset your Wi-Fi Hub if you're experiencing a fault or if you've mistakenly changed a setting without meaning to. If so, you can Restore your router to factory settings using the instructions in this article.
Still need a hand?
If the trial content did not answer your question, use the link below to speak to one of our friendly team.
contact for non-trial related queries
If you need to speak to us about any other TalkTalk service that is not part of this trial, please contact us below.
Our normal customer service team will not be able to answer any queries regarding the Wi-Fi Hub 3 trial.
Identifying which Wi-Fi Hub I have
A lot of our Wi-Fi Hubs look similar, so it's no surprise that you might find it difficult to tell them apart. To help you out, we've created a handy guide below.
- Wi-Fi Hub: The front of this device has an bronze/copper hollowed-out dotted pattern. Check the sticker on the back of your Wi-Fi Hub. If it says Sagemcom F@st 5364 or Wi-Fi Hub then it is this device.
- Wi-Fi Hub Black: The front of this device has a black hollowed-out dotted pattern.
- Wi-Fi Hub 2: The front of this device has an bronze/copper hollowed-out dotted pattern. On the rear of the device, check for a green port (this may be hidden under a sticker). If your Wi-Fi Hub has this, then it is this device.
- Wi-Fi Hub 3: The front of this device has an bronze/copper hollowed-out dotted pattern. Check the sticker on the back of your Wi-Fi Hub. If it says Wi-Fi Hub 3, then it is this device.
| Model name | Front description | Back description |
|---|---|---|
| Wi-Fi Hub | The front of this device has an bronze/copper hollowed-out dotted pattern. | The sticker on the back of your Wi-Fi Hub says Sagemcom F@st 5364 or Wi-Fi Hub. |
| Wi-Fi Hub Black | The front of this device has an black hollowed-out dotted pattern. | |
| Wi-Fi Hub 2 | The front of this device has an bronze/copper hollowed-out dotted pattern. | The rear of the device has a green port (this may be hidden under a sticker). |
| Wi-Fi Hub 3 | The front of this device has an bronze/copper hollowed-out dotted pattern. | The sticker on the back of your Wi-Fi Hub says Wi-Fi Hub 3. |
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