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Set up your Wi-Fi Hub or Wi-Fi Hub Black

Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. If your router is not a Wi-Fi Hub please see our guide for setting up your Super Router.

 

Got Full Fibre? Check out Set up your Wi-Fi Hub for Full Fibre for the correct set up guide, or get help with your services over at our Full Fibre Support Hub

 

Getting to know your Wi-Fi Hub

Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up.

 

back of wi-fi hub numberedback of wi-fi hub numbered

  1. Broadband port

  2. WPS button

  3. Wi-Fi settings card

  4. Ethernet ports

  5. WAN port*

  6. Reset button

  7. Power button

  8. Power port

 

*On the Wi-Fi Hub Black, the red WAN port is on the left-hand side of the Ethernet ports.

 

Getting set up

To set up your Wi-Fi Hub from start to finish, check out our video below. If you'd prefer to follow our textual guide instead, you can find these instructions below the video.

 

 

First you'll need to find your main phone socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of main phone socket:

 

Standard main phone socket

Standard main phone sockets have one port on the front, which means you need a microfilter to connect your phone or Wi-Fi Hub. You'll also need to use microfilters in every other socket you're using in your home. 

 

Router and telephone connected via filter to master socketRouter and telephone connected via filter to master socket

Pre-filtered main phone socket

Pre-filtered main phone sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and Wi-Fi Hub straight into a pre-filtered main phone socket without using any microfilters. 

 

router and telephone connect to filtered socketrouter and telephone connect to filtered socket

 

Connect your Wi-Fi Hub

The way you set up your Wi-Fi Hub depends on which main phone socket you have. Choose yours from the options below.

      1. Plug the microfilter with the broadband cable attached into the main phone socket
        Master socket with microfilterMaster socket with microfilter
      2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
        Router and telephone connected via filter to master socketRouter and telephone connected via filter to master socket
      3. Insert the power cable into the Wi-Fi Hub's power port, plug it into the wall and turn on the switch
        Router and plug socketRouter and plug socket
      4. Push the Wi-Fi Hub's power button
      5. The light on the front of the Wi-Fi Hub will come on

 

  1. Plug the broadband cable straight into the top or left-hand port on the main phone socket
    pre filtered socket with broadband cable microfilter not neededpre filtered socket with broadband cable microfilter not needed
  2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
    router and telephone connect to filtered socketrouter and telephone connect to filtered socket
  3. Insert the power cable into the Wi-Fi Hub's power port, plug it into the wall and turn on the switch
    Router and plug socketRouter and plug socket
  4. Push the power button
  5. The light on the front of the Wi-Fi Hub will come on

 

 

Using a wired connection

To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.

 


v3_connected_with_ethernet

 

The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection. 

 

Front of Wi-Fi HubFront of Wi-Fi Hub

  1. Blinking amber – Your Wi-Fi Hub is starting up.
  2. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet.
  3. Solid white – You’re connected to the Internet.
  4. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us.

 

Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you can simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:

  1. Follow the instructions that came with your device about connecting using WPS.
  2. Press and hold the WPS button on the back of your Wi-Fi Hub for five seconds. The light on the front of your Wi-Fi Hub will begin flashing amber.
  3. When your device has connected to your Wi-Fi Hub, the light will turn solid white.
  4. If the connection fails, the light will flash amber again before returning to solid white.
  5. Wait until the light turns solid white and then try to connect again.

 

If you've got Fibre 150/250, your setup will be a little different from the above. Here's how to set up your Wi-Fi if you have Fibre 150/250.

 

Setup steps may vary between devices or Operating  Systems, so you should check your device's website or setup guides for exact steps on connecting your devices to your Wi-Fi network. You may also need your Wi-Fi name and password. If you do, check out viewing your wifi name and password for more information.

 

If you've contacted us about a concern with your router, one of our team might have asked you to reset it. If you've not done this before, our video below will walk you through the necessary steps.

 

 

You might also be asked to turn the router on and off. If that's the case, our video below will walk you through the necessary steps.

 

In rare cases, your Wi-Fi Hub may overheat if left in an undesirable location. Continuous overheating could cause the product to lose some of its functionality, and over a long period could cause the product to become unusable, meaning you'd lose access to the internet. To avoid overheating, ensure your router is kept in an open space with plenty of air around it. You should avoid keeping it in enclosed spaces like a cupboard, or near larger electronics such as a television. You should also ensure that you've used the cables that came with your router, as using a different power supply could lead to a fault developing over time.

You may also find that the lights on the front of the device stop working. This means that you won't be able to easily identify whether your network is working or not based on our light guide above. It is also possible that the router may begin making a clicking sound if kept in the conditions described above over a long period of time.

If you suspect your Wi-Fi Hub has become damaged through no fault of your own, or if you're experiencing a loss of connectivity, contact us so we can address any concerns with you and check that everything is working as it should be. If, however, your router is working as expected, we would not look to replace your router unless recommended after we have assessed the fault.

 

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