Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. If your router is not a Wi-Fi Hub please see our guide for setting up your Super Router.
Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up.
*On the Wi-Fi Hub Black, the red WAN port is on the left-hand side of the Ethernet ports.
To set up your Wi-Fi Hub from start to finish, check out our video below. If you'd prefer to follow our textual guide instead, you can find these instructions below the video.
First you'll need to find your main phone socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of main phone socket:
Standard main phone sockets have one port on the front, which means you need a microfilter to connect your phone or Wi-Fi Hub. You'll also need to use microfilters in every other socket you're using in your home.
Pre-filtered main phone sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and Wi-Fi Hub straight into a pre-filtered main phone socket without using any microfilters.
The way you set up your Wi-Fi Hub depends on which main phone socket you have. Choose yours from the options below.
To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.
The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection.
Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you can simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:
We're going to be making changes to our current UFO service in the near future. We'll be providing more details in the coming weeks, but if you're a current UFO customer, there's nothing you need to do for now. If you'd like to know more about what we're doing and when, we've provided some more information.
Setup steps may vary between devices or Operating Systems, so you should check your device's website or setup guides for exact steps on connecting your devices to your Wi-Fi network. You may also need your Wi-Fi name and password. If you do, check out viewing your wifi name and password for more information.
If you've contacted us about a concern with your router, one of our team might have asked you to reset it. If you've not done this before, our video below will walk you through the necessary steps.
You might also be asked to turn the router on and off. If that's the case, our video below will walk you through the necessary steps.
In rare cases, your Wi-Fi Hub may overheat if left in an undesirable location. Continuous overheating could cause the product to lose some of its functionality, and over a long period could cause the product to become unusable, meaning you'd lose access to the internet. To avoid overheating, ensure your router is kept in an open space with plenty of air around it. You should avoid keeping it in enclosed spaces like a cupboard, or near larger electronics such as a television. You should also ensure that you've used the cables that came with your router, as using a different power supply could lead to a fault developing over time.
You may also find that the lights on the front of the device stop working. This means that you won't be able to easily identify whether your network is working or not based on our light guide above. It is also possible that the router may begin making a clicking sound if kept in the conditions described above over a long period of time.
If you suspect your Wi-Fi Hub has become damaged through no fault of your own, or if you're experiencing a loss of connectivity, contact us so we can address any concerns with you and check that everything is working as it should be. If, however, your router is working as expected, we would not look to replace your router unless recommended after we have assessed the fault.
Let us know if you're still looking for help with your query.
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