Set up your Wi-Fi Hub or Wi-Fi Hub Black

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Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. If your router is not a Wi-Fi Hub please see our guide for setting up your Super Router.

Got Future Fibre? Get help with your services over at our Future Fibre Support Hub

Getting to know your Wi-Fi Hub

Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up.

back of wi-fi hub numbered

1. Broadband port
   
   

2. WPS button
   
   

3. Wi-Fi settings card
   
   

4. Ethernet ports
   
   

5. WAN port*
   
   

6. Reset button
   
   

7. Power button
   
   

8. Power port

*On the Wi-Fi Hub Black, the red WAN port is on the left-hand side of the Ethernet ports.

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Getting set up

First you'll need to find your main phone socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of main phone socket:

Standard main phone socket

Standard main phone sockets have one port on the front, which means you need a microfilter to connect your phone or Wi-Fi Hub. You'll also need to use microfilters in every other socket you're using in your home. 

Router and telephone connected via filter to master socket

Pre-filtered main phone socket

Pre-filtered main phone sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and Wi-Fi Hub straight into a pre-filtered main phone socket without using any microfilters. 

router and telephone connect to filtered socket

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Connect your Wi-Fi Hub

The way you set up your Wi-Fi Hub depends on which main phone socket you have. Choose yours from the options below.

Standard main phone socket

1. Plug the microfilter with the broadband cable attached into the main phone socket
   Master socket with microfilter
2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
   Router and telephone connected via filter to master socket
3. Insert the power cable into the Wi-Fi Hub's power port, plug it into the wall and turn on the switch
   Router and plug socket
4. Push the Wi-Fi Hub's power button
5. The light on the front of the Wi-Fi Hub will come on

Pre-filtered main phone socket

1. Plug the broadband cable straight into the top or left-hand port on the main phone socket
   pre filtered socket with broadband cable microfilter not needed
2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
   router and telephone connect to filtered socket
3. Insert the power cable into the Wi-Fi Hub's power port, plug it into the wall and turn on the switch
   Router and plug socket
4. Push the power button
5. The light on the front of the Wi-Fi Hub will come on

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Using a wired connection

To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.

Wi-Fi Hub light guide

The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection. 

Front of Wi-Fi Hub

1. Blinking amber – Your Wi-Fi Hub is starting up.
2. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet.
3. Solid white – You’re connected to the Internet.
4. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us.

Connect using WPS

Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:

1. Follow the instructions that came with your device about connecting using WPS.
2. Press the WPS button on the back of your Wi-Fi Hub until the light on the front of your Wi-Fi Hub starts flashing amber.
3. When your device has connected to your Wi-Fi Hub, the light will turn solid white.
4. If the connection fails, the light will flash amber again before returning to solid white.
5. Wait until the light turns solid white and then try to connect again.

Ultra Fibre Optic and Fibre 150/250 setup

If you've got UFO or Fibre 150/250, your setup will be a little different from the above. Here's how to set up your Wi-Fi Hub if you have UFO or Fibre 150/250.

Connecting your devices

Setup steps vary from devices and Operating  Systems , you should check  their websites/setup guides for exact steps however you’ll need your wifi name and password, check out viewing your wifi name and password article.