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Run a broadband speed test

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Your broadband speed is the rate that information is sent (uploaded) and received (downloaded) through the internet connection in your home. Using our speed test, you can find out what broadband speed you're getting. The test works by calculating how long it takes to download a small file onto your computer.

The result shows how many Megabits (Mbps) your router can transfer in a second, so the higher the number, the faster your broadband connection.

 

Mbps and MBps: what's the difference?

When measuring your broadband speed, it's important to know the difference between Megabytes and Megabits.

Megabits (Mb) are used to measure internet download and upload speeds, whereas Megabytes (MB) are used to measure the size of computer files, such as JPEG images.

A Megabit is 1/8th of the size of a Megabyte. So to download a 1 MB file in 1 second, your broadband speed would need to be 8 Mbps.

 

Run a speed test

tt_icon-pdf We’re aware of an issue where some customers can’t run our speed test from home. We’re working to fix this as soon as possible.

 

For the best results, take a look at our tips before you start:

  • Test with a wired connection for the most accurate reading. Simply plug your computer into the router using an Ethernet cable before running the speed test.
  • If you're running the test over Wi-Fi, you should be no more than three meters away from your router.
  • Make sure there are no obstacles (like furniture or household appliances) in between your router and the device you're running the test on.
  • Find your average speed by running three tests on different days at different times. This will give you a much clearer picture of your actual broadband speed.

 

 

Is your broadband running slower than it should be? Why not take a look at our broadband speed check-up. We'll help you solve any speed issues quickly and easily - without you having to call in.

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​