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Chris-TalkTalk
Support Team
25-04-2025
Member since
01-09-2009
User Statistics
- 85402 Posts
- 379 Solutions
- 11692 Likes Given
- 12715 Likes Received
Contact Me
| Online Status |
Offline
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| Date Last Visited |
25-04-2025
09:49 AM
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A little about me...
Hey everyone, I've worked for TalkTalk since 2004, as a member of the new broadband support team, moved to second line the following year, then CEO tech team and on to Community in 2009. You'll usually find me on the Broadband and Fibre boards (and email now and again). I'm interested in technology and photography and I'm a big coffee fan, have loads of coffee gadgets and roast my own coffee beans
My statistics
10782
posts
12628
likes
379
answers
10771
replies
25
badges
210
followers
My Activity
Want to know a little more about what I’m posting about or where most of my posts are created? Here you can check out which areas of the community I’m most active in with a simple glance. Want to know more? Scroll down to checkout my latest posts.
15-01-2025
11:50 AM
Hi Dave,
Thanks for updating your profile. Are you a Shell migration customer? If you are then there's dedicated team (Shell migration team) that will be able to help, you can contact them on - 0345 172 0088
Thanks
Chris
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15-01-2025
11:40 AM
Thanks for trying that. Which mobile do you have and which version of the OS is it running? Chris
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15-01-2025
10:30 AM
Hi crestwood43,
Can you please update your community profile to include your:
Name
Telephone number
Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
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15-01-2025
10:12 AM
Glad to hear it's stable. The light can be dimmed in the router settings so it's possible that it's on the dim setting. Is it OK if we give it a couple more days and I'll check in again with you on Friday? Chris
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15-01-2025
09:19 AM
Hi Cosmo,
How are you getting on, how has it been since yesterday morning? Chris
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15-01-2025
09:18 AM
Hi Debyred,
Could you PM me the serial number of the router that you currently have and I'll look into this for you Chris
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15-01-2025
09:11 AM
1 Like
Hi Lesley,
The only adapter that supply is the grandstream digital voice adapter that used with an eero as the eero doesn't have a telephone port. But this wouldn't allow you to use the phone in a different room
Chris
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15-01-2025
07:46 AM
Hi Jack,
Could you just confirm that it's still not working today and I'll ask our network team to take a look Chris
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14-01-2025
03:32 PM
Hi simmondp,
It looks as though our network team have tried to contact you, what is the best time to try again?
Chris
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14-01-2025
03:26 PM
Hi Sarah,
Is everything OK now, has the issue been resolved? Chris
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14-01-2025
03:20 PM
Hi paschal7,
What sort of speeds are you getting? Could you switch the ONT off and leave it off for at least 30 minutes then switch back on an retest
Chris
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14-01-2025
03:05 PM
Thanks, and you tested with a second router? Chris
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14-01-2025
03:00 PM
OK, could you add your TalkTalk home telephone number or account number to your community profile and I'll book the engineer for you Chris
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14-01-2025
02:31 PM
Hi isurua,
You shouldn't be charged for the router but if the charge appears on your bill let us know and we'll credit it back
I've removing the image from your earlier post as it contains your account number. Chris
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14-01-2025
02:19 PM
Glad to hear it's working now. The new profile will work with the eero (the old one wouldn't) and yes you should also receive a digital voice adapter
Chris
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14-01-2025
02:18 PM
I'd see how it goes with the new router. Please let us know how you get on Chris
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14-01-2025
02:14 PM
I've re-added caller display, could you give it a couple of hours and then retest. Please let us know how you get on Chris
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14-01-2025
01:52 PM
Hi WhiteViolet,
Can you please update your community profile to include your:
Name
Telephone number
Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
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14-01-2025
01:18 PM
OK thanks for testing, I'll pass this back to our Provisioning team. I'll let you know when I receive an update
Chris
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14-01-2025
12:53 PM
1 Like
Thanks for that. I've checked these time against the line history but nothing stands out. The error count remained low and no unavailable seconds. Do you see the drops in speed on both wired and wireless devices? Chris
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14-01-2025
12:06 PM
OK thanks Jack. I've removed it again and will add it back in a couple of hours
Chris
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My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 2715 | 14-01-2025 11:02 AM | |
| 1573 | 06-01-2025 08:43 AM | |
| 1986 | 27-12-2024 10:23 AM | |
| 8311 | 18-12-2024 08:11 AM | |
| 1327 | 09-12-2024 10:42 AM |
