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router to send back

oceane
First Timer
Private Message

on ‎08-11-2023 07:23 AM

Message 2 of 2

Hi there,

 

I got send a router (despite refusing it several times). I got then told to send it back using a bag that I have not received.... I'm afraid I will be charged 50 pounds for something I did not want, and cannot send back...  I cannot contact anyone on the website and do not know which number I could call for help regarding the matter.  Any suggestion ?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎08-11-2023 08:43 AM

Message 1 of 2

Hi
 

Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done.


Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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