Identification and verification failiure

[P4T!!]

Hello, i am desperate for some support. I liaised with your telephone team on 10th March to arrange a new wifi package because my current one was upgraded to a much more costly tariff which was unaffordable for me. It was agreed that a new wifi system would be sent to me and that id be paying £27 per month, when the installation team came to my property there was scaffolding all around my house so the job could not be completed, ever since this ive tried to call back and rearrange for someone to install the new box, but everytime i call im advised ive failed verification. Im not sure what has happened since March to now; and why there is suddenly an issue with me passing security, but this situation is causing me some stress and financial detriment now and i am disgusted that this is taking so long. Please can this be resolved as soon as possible and can i have an email address for your complaints team as well. Thank you 

[Arne-TalkTalk]

Hi P4T

Sorry that you are having problems.

Are you able to log into My Account , you will be able to check your details , under the My Details & setting tab. 

Hope that helps.

[Gliwmaeden2]

There is a Complaints link at the foot of every page, @P4T!!.

An email address for customers just brings you back to the forum / Chat. 

[Gliwmaeden2]

Please complete your community forum profile details for TT staff to identify your account, @P4T!!.

Without this they have no idea who you are.

You must go via your avatar/name; settings; add your Talktalk landline number  / account number to Personal Information. SAVE CHANGES. 

Staff will reply during the day (Monday to Friday).