cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

No power to powerline adaptor

Fay23
First Timer
Private Message
Message 3 of 3

One of my powerline adaptors has stopped working and I therefore can't use one of my TalkTalk TV boxes.  There is no power to the adaptor, how do I get a replacement?  I've tried calling TalkTalk support 4 times over the past week and I am rudely cut off each time with a pre-recorded voice saying to go online to solve the problem.  Live chat doesn't seem to be working either.  How do I get the faulty powerline adaptor replaced?  

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hello,

 

Do you still need assistance with this?

 

Thanks

 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi


Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.


We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done.


Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes