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email support

Ask us about your TalkTalk email account and Webmail.

TalkTalk Mail - upgrades planned over the next 3 months

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-07-2023 09:02 AM

Message 23 of 23

As we head into the summer months, we are delighted to bring our TalkTalk Consumer Email Community the exciting news that we will soon be upgrading our email platform. The mailbox migration activity will commence in late July following the completion of our testing, and we hope to complete the migration of all email addresses by the end of October.

 

Further communications will be sent via email in advance of when your own mailbox will be migrated, these communications will include the target date for your migration. For a sneak preview of the new TalkTalk Webmail layout click here, as you can see it includes all the features available today with a new look and feel.

Chris, Community Team 

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22 REPLIES 22

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2023 08:33 AM

Message 21 of 23

As the Mail migration moves forward customers will receive emails in advance of any changes. Keep an eye out for the mail and be sure to check your spam/junk folders if you experience any difficulty accessing your mail.  Improvements to your mailbox will be worth any temporary inconvience during this process.  If you see the error User is deactivated (AUTHORISATION - 0001) you simply need to change the URL you're using to access your webmail. 

 

For all the information about using your TalkTalk email head to the Email Hub - TalkTalk Help & Support where  you'll find everything you might need.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gondola
Community Star
Private Message TalkTalk

‎09-08-2023 10:30 AM - edited ‎18-08-2023 07:26 PM

Message 22 of 23

Email communications are going out to TalkTalk Mail users to notify the migration date for their mailbox. Further advice and guidance is included.

 

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

 

Select here:
TalkTalk Mail Support

 

TalkTalk Mail help
Using TalkTalk Mail includes guidance for migrated mailboxes

Webmail migration update

 

 Note - If you have newly bookmarked your webmail URL, please consider reverting to https://apps.talktalk.co.uk/appsuite/ instead of https://apps-legacy.talktalk.co.uk/appsuite/ as the latter was created only to assist in preparing your mailbox for migration.

Gondola Community Star 2017-2024

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