Inconsistent wi-fi

[delypo]

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

[Debbie-TalkTalk]

HI delypo

I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.

I've now escalated this to our warehouse team and asked that this is sent out ASAP.

[delypo]

Good morning @Debbie-TalkTalk 

As requested I am letting you know that I am  still awaiting the WiFi extenders.

[Debbie-TalkTalk]

Hi delypo

Sorry for the delay.

The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.

Thanks

Debbie

[delypo]

Hello @Debbie-TalkTalk 

I am still waiting for the WiFi Booster. Has it been sent?

[Debbie-TalkTalk]

Thanks @delypo 🙂

[delypo]

No worries @KeithFrench thank you , will report back when it arrives

[KeithFrench]

First off @delypo lets wait & see which unit you actually get.

[delypo]

That's great, thank you @Debbie-TalkTalk 

@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it? 

[Debbie-TalkTalk]

Hi delypo

No problem 🙂

You should receive this within the next 48hrs.

Thanks

Debbie

[delypo]

Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.

[Debbie-TalkTalk]

Hi delypo

Thanks for your help @KeithFrench . I can send a WIFI extender.

[KeithFrench]

Hi @Debbie-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk 

This customer has a bigger house than some would really benefit from a Sagemcom FAST266 WiFi Booster to go with his 5364/5464 router. Would this be a possibility?

[delypo]

Hello @KeithFrench 

The router is situated at the front of the house, on its own cupboard shelf, in the lounge with no other electrical equipment in its immediate vicinity.

Moving from that room to the other two rooms mentioned there are no large expanses of metal nor any fish or water tanks.

[KeithFrench]

Hi @delypo 

Your problem was easy to detect from those screenshots, but before recommending a solution, please can you tell me where the router is located. Is there any other electrical equipment near it. Enroute from there to the three rooms that you mention, are there are any large expanses of metal or any fish or water tanks in the way?

[delypo]

That's good to know, thank you @KeithFrench and there's no rush - appreciate your help in this.

[KeithFrench]

Hi @delypo 

I have them all now. It is really helpful that you have thought to get them from all three locations. I will try & look at them a bit later this afternoon.

[delypo]

Good Morning

Screen shots have just been sent to @KeithFrench for analysis

[KeithFrench]

No problem @delypo 

[delypo]

Thank you @KeithFrench, will get back to you over the course of the next few days.

[KeithFrench]

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.