cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Inconsistent wi-fi

delypo
Participant
Private Message TalkTalk
Message 36 of 36

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

0 Likes
35 REPLIES 35

Message 1 of 36

Hi delypo

 

Sorry for the delay.

 

The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.

 

Thanks

 

Debbie

0 Likes

delypo
Participant
Private Message TalkTalk
Message 2 of 36

Hello @Debbie-TalkTalk 

I am still waiting for the WiFi Booster. Has it been sent?

 

 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 4 of 36

No worries @KeithFrench thank you , will report back when it arrives

KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 36

First off @delypo lets wait & see which unit you actually get.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 6 of 36

That's great, thank you @Debbie-TalkTalk 

 

@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it? 

Message 7 of 36

Hi delypo

 

No problem 🙂

 

You should receive this within the next 48hrs.

 

Thanks

 

Debbie

0 Likes

delypo
Participant
Private Message TalkTalk
Message 8 of 36

Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.

Message 9 of 36

Hi delypo

 

Thanks for your help @KeithFrench . I can send a WIFI extender.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 10 of 36

Hi @Debbie-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk 

 

This customer has a bigger house than some would really benefit from a Sagemcom FAST266 WiFi Booster to go with his 5364/5464 router. Would this be a possibility?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 11 of 36

Hello @KeithFrench 

 

The router is situated at the front of the house, on its own cupboard shelf, in the lounge with no other electrical equipment in its immediate vicinity.

Moving from that room to the other two rooms mentioned there are no large expanses of metal nor any fish or water tanks.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 12 of 36

Hi @delypo 

 

Your problem was easy to detect from those screenshots, but before recommending a solution, please can you tell me where the router is located. Is there any other electrical equipment near it. Enroute from there to the three rooms that you mention, are there are any large expanses of metal or any fish or water tanks in the way?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

delypo
Participant
Private Message TalkTalk
Message 13 of 36

That's good to know, thank you @KeithFrench and there's no rush - appreciate your help in this.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 14 of 36

Hi @delypo 

 

I have them all now. It is really helpful that you have thought to get them from all three locations. I will try & look at them a bit later this afternoon.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 15 of 36

Good Morning

 

Screen shots have just been sent to @KeithFrench for analysis

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 16 of 36

No problem @delypo 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 17 of 36

Thank you @KeithFrench, will get back to you over the course of the next few days.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 18 of 36

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Participant
Private Message TalkTalk
Message 19 of 36

Hello @KeithFrench

 

Thank you for your response. The replacement router is the Sagem Wi-fi Hub 2 Fast 5464. This has been in situ from Fri 10th May and we have seen no intermittent drop outs and the light has remained a solid white. If we use the laptop wired, then it performs well at a speed of 67Mbps.

 

Any help you can give to try and improve our 2.4 GHz WiFi speed around the house would be appreciated and so we would be grateful to receive your guide and any support you can give. Thank you.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 20 of 36

Hi @delypo 

 

@Michelle-TalkTalk has asked me to help you to try & improve your 2.4GHz Wi-Fi speeds. I assume that your replacement router is the Sagemcom FAST5364?

 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

 

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes