cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Inconsistent wi-fi

delypo
Team Player
Private Message TalkTalk
Message 48 of 48

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

0 Likes
47 REPLIES 47

Message 41 of 48

Hi delypo

 

That's great, thanks for letting me know 🙂

0 Likes

delypo
Team Player
Private Message TalkTalk
Message 42 of 48

Hi Debbie

Yes, received a notification yesterday that it's on its way, thank you.

Message 43 of 48

Hi delypo

 

Have you received a notification for the router delivery?

0 Likes

Message 44 of 48
0 Likes

delypo
Team Player
Private Message TalkTalk
Message 45 of 48

Thank you both. I will keep you posted.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 46 of 48

Hi @delypo 

 

I'm really sorry to hear this.

 

I've ordered you a new router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks @KeithFrench 

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 47 of 48

I can offer a lot of help with this sort of issue. However, it would be best to get your router replaced first. If you still have problems after that, let me know.

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?