Inconsistent wi-fi

[delypo]

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

[delypo]

Hi Debbie

Yes, received a notification yesterday that it's on its way, thank you.

[Debbie-TalkTalk]

Hi delypo

Have you received a notification for the router delivery?

[Debbie-TalkTalk]

Hi @delypo 

Thank you 🙂

Debbie

[delypo]

Thank you both. I will keep you posted.

[Debbie-TalkTalk]

Hi @delypo 

I'm really sorry to hear this.

I've ordered you a new router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks @KeithFrench 

Debbie

[KeithFrench]

I can offer a lot of help with this sort of issue. However, it would be best to get your router replaced first. If you still have problems after that, let me know.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.