TalkTalk eero pro 6 activity log

[Dekster001]

Hi 

Recently received my new eero from TalkTalk for my full fibre connection.

from the first day I set it up the activity log always showed zero ad blocks and zero threat blocks.  This is despite multiple devices being connected and used to access internet on regular basis.  Advanced security and ad blocking  is switched on.  Done all troubleshooting soft reset etc didn’t make any difference,   been in touch with eero but not really getting anywhere with them.  Does anyone have any advice or suggestions ?

thanks

Lisa

[Michelle-TalkTalk]

Hi again,

Sorry, I've not received a Private Message. I'll pass this back to our Devices Team and will keep you updated.

Michelle

[Dekster001]

Hi 

sent you a message earlier not sure if you received it.

so I have tried the things you mentioned several times still no blocks tried on individual and for full network accessing websites with lots of ads   .Zero blocks recorded regardless if ad blocking is activated on profile or full network

I’ve also attempted to access the content  blocks I had out in place for my network .  They are not getting recorded as blocks either so clearly there is a problem.

Because of this issue,  would like to set up my additional eero as the gateway for my network. Hopefully this one will work properly.  I need secure to be activated on it though.  Can you arrange this please.  Thanks 

[Michelle-TalkTalk]

Morning,

Our Devices Manager has come back to me to advise that eero have done a full investigation but can't see any issues associated with your profile. They have asked if you can perform a test of trying some blocked content or webpages that will load ads with a device that is assigned to a profile with Ad-Blocking enabled?

Thanks

Michelle

[Michelle-TalkTalk]

Hi again,

The Devices Manager has advised that this is still under investigation with eero and will keep me updated.

Michelle

[Michelle-TalkTalk]

Good morning,

I'm really sorry for the delay with this. I've chased the team again now.

Michelle

[Michelle-TalkTalk]

Morning,

Just an update to advise that we have a meeting with our Devices Manager this afternoon so I will chase this again for an update.

Michelle

[Michelle-TalkTalk]

Hi again,

Our Devices Manager has advised that they are checking with eero for an update on this.

Michelle

[Michelle-TalkTalk]

Morning,

I'm really sorry for the delay. I'm hoping to receive an update today so I'll post back here as soon as the team come back to me.

Thanks

Michelle

[Dekster001]

Hi Michelle

okay thanks, how long do the devices team normally take to get back to you ? 

keen to get this resolved ASAP since the issue I have relates to the eero’s security features. 

thanks 

[Michelle-TalkTalk]

Morning,

I've not received an update back as yet so I'll chase this for you now.

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thank you. I'll let you know as soon as the team come back to me.

Thanks

Michelle

[Dekster001]

Hi

updated as requested.

have also included seral number.

thanks 

[Michelle-TalkTalk]

Hi again,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I've asked our Devices Team and will post back as soon as I receive an update.

Thanks

Michelle

[Dekster001]

Hi

thanks for your reply.

ad blocking is switched on and has been since day one but it still shows zero blocks .  It is blocking ads but it’s not recording them as blocs in activity tab .  I have content filters applied as well and that also shows zero blocks when try to visit /apps that have blocked on app

is there anyone in technical dept who can have a look at this problem ?

thanks 

[Gondola]

eero Secure on the Discover tab looked like this on my eero app when first set up. If no threats are detected then that's not a bad sign.

As for Ad blocking this can be set either as a Network block or a block per profile.

[Michelle-TalkTalk]

Morning,

@Gondola  Is this something that you may be able to any advice on?

Thanks

Michelle